Welcome to "CCAI Virtual Agent Development in Dialogflow CX for Citizen Developers", the second course in the "Customer Experiences with Contact Center AI" series.
이 강좌에 대하여
We help millions of organizations empower their employees, serve their customers, and build what’s next for their businesses with innovative technology created in—and for—the cloud. Our products are engineered for security, reliability, and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping customers apply our technologies to create success.
Customer Experiences with Contact Center AI - Dialogflow CX 특화 과정 정보
In this series, learn how to design customer conversations using Contact Center Artificial Intelligence (CCAI). You’ll use Dialogflow CX to create virtual agents and test them using the simulator. Learn to add functionality to access data from external systems, making virtual agents conversationally dynamic. You'll be introduced to testing methods, connectivity protocols, APIs, environment management, and compliance measures. Learn best practices for integrating conversational solutions with your existing contact center software and implementing solutions securely and at scale.
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Definitions“Service” means the Lab Service and the Lab Creation Service, collectively, along with the Qwiklab Site.“Lab Service” means the educational, training, and learning services provided to you through the Qwiklabs Site, or any related website provided by Cloud vLab, in concert with your respective Lab Sponsor.“Creator role” means the designation of your account as a creator to access the “Lab Creation Service”. If you have the Creator role, all sections of this agreement apply to you including sections that reference the Lab Service and the Lab Creation Service.“Lab Creation Service” means the services and functionality hosted by Cloud vLab and made available to you only if you have a “Creator role” on or through the Qwiklabs Site through which you may deploy, configure, customize, manage, administer, and control a virtual server for implementing and testing software as a part of your training through the Lab Service.“Lab Sponsor” means the company or other organization with whom you are employed or otherwise associated in connection with the Lab Service."Content" means any content or work of authorship created, owned or licensed by you only if you have a “Creator role’, submitted to the Lab Creation Service, and that is transmitted, rendered, displayed or executed on or through the Service, including without limitation any text, postings, audio, sounds, video, photos, images, messages, software, and materials.“Sponsor Content” means any content or work of authorship created, owned, or licensed by your Lab Sponsor and utilized in the Service.“Qwiklabs Technology” means all of Cloud vLab’s proprietary technology (including, but not limited to, software, hardware, products, processes, algorithms, user interfaces, know-how, techniques, designs, and other tangible or intangible technical material or information) made available to you by Cloud vLab in providing the Service, excluding Sponsor Content.“Qwiklabs Site” means the web site located at Qwiklab.com, and/or any related or successor URLs operated or controlled by Cloud vLab.“Resources” means any virtual or physical infrastructure provided to you by the Service.Use of the ServiceOverview of Rights
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Intellectual PropertyCloud vLab Intellectual Property
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Term and TerminationTerm
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You acknowledge and agree that by using the Service, you may be exposed to Sponsor Content that is offensive, indecent, or objectionable. You further acknowledge and agree that the Service and the Sponsor Content may contain errors or omissions. You acknowledge and agree that Cloud vLab does not screen or review published Sponsor Content on the Service to determine whether it contains false or defamatory material or material which is offensive, indecent, objectionable, or which contains errors or omissions. Under no circumstances will Cloud vLab be liable in any way for Sponsor Content, including, but not limited to, for any defamation, falsehoods, errors, or omissions in any such content, or for any loss or damage of any kind incurred as a result of the use or publication of any such Sponsor Content posted, emailed, or otherwise transmitted via the Service. Cloud vLab does not guarantee that any Sponsor Content will be to your satisfaction.
CLOUD VLAB AND ITS LICENSORS MAKE NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, AVAILABILITY, ACCURACY, OR COMPLETENESS OF THE SERVICE OR ANY SPONSOR CONTENT. CLOUD VLAB AND ITS LICENSORS DO NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICE WILL BE SECURE, TIMELY, UNINTERRUPTED, OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM, OR DATA, (B) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS WILL BE CORRECTED, OR (F) THE SERVICE OR THE SERVER(S) THAT MAKE THE SERVICE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE SERVICE AND ALL SPONSOR CONTENT ARE PROVIDED TO YOU STRICTLY ON AN "AS IS" BASIS. CLOUD VLAB AND ITS LICENSORS HEREBY DISCLAIM (TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW) ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS.
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Last Updated: September 1, 2015
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