Chevron Left
Communication in the 21st Century Workplace(으)로 돌아가기

캘리포니아 대학교 어바인 캠퍼스의 Communication in the 21st Century Workplace 학습자 리뷰 및 피드백

1,097개의 평가
209개의 리뷰

강좌 소개

In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.). Upon completing this course, you will be able to: 1. Define communication and its role in the workplace 2. Describe benefits of effective communication in the workplace 3. Identify and explain most common audiences and techniques for communicating with each audience 4. Identify and solve common obstacles to effective communication 5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager 6. Discuss the best approaches and communication techniques for delivering bad news to your manager 7. Describe ways to make positive connections with your staff. 8. Discuss techniques for deciphering the communication styles of executive managers 9. Discuss techniques for identifying the characteristics and drivers of executive managers 10. Discuss techniques for persuading executive management 11. Identify best practices for working successfully with virtual/remote teams 12. Apply proven techniques for effective conference calls and webinars...

최상위 리뷰


Apr 12, 2016

This course is really helpful. I would recommend it to my friend to learn how they can improve their communication skills at workplace and can be a good employee and a great manager.


Feb 01, 2016

The content of the course was good. Lectures were effective. I specially liked the last statement after every lecture "where ever you may be have a great time"

필터링 기준:

Communication in the 21st Century Workplace의 209개 리뷰 중 26~50

교육 기관: usama d

Sep 28, 2018

Really good course with a lot of information for communication at work places.

교육 기관: NGUYEN V T

Apr 23, 2017

After finish this cousre I gainted many usefull knowledge about communication.

교육 기관: Gagandeep B

Jan 26, 2016

Nicely fine-tuned content -- relevant to multiple settings and spaces of work.

교육 기관: Shailesh K

Nov 27, 2016

I liked it very much, helps to develop personal and corporate communication.

교육 기관: Charudatta G

Feb 14, 2019

Excellent course. short and to the point and very practical. Thanks a lot.

교육 기관: Muhammad F

Dec 08, 2019

good, i hope its improve my skill.... in workplace or in my personal life

교육 기관: Daniel S

Jan 27, 2019

Some very useful tips here to make you take a step back and think.

교육 기관: Chandan P

Mar 28, 2019

Great course to understand Professional communication techniques

교육 기관: Sarah S

Nov 28, 2016

A wonderful format. Easy to follow and great learning materials.

교육 기관: Ari B S

Jun 14, 2016

Relevant Information, well documented and easy to understand !!!

교육 기관: Nicole G

Sep 17, 2015

I enjoyed this class and found the readings to be very helpful

교육 기관: Yin L

Aug 17, 2015

it really help me to make correct and effective communication.

교육 기관: Dong T

Oct 15, 2015

It very useful for me, i can apply knowledge in my workplace

교육 기관: JATZIRI E P

Nov 15, 2017

Thank you for the explanation. The teacher is so good!!!.

교육 기관: Angela P

Oct 07, 2016

Communication and Active listening is so very crucial.

교육 기관: Filomena N d G

Jun 15, 2016

Very well explained and with rich support material.

교육 기관: Pepper R

Aug 14, 2017

Great lessons, practical and logically presented.

교육 기관: Mansoor M

Oct 20, 2015

it was great experience, and very interesting.

교육 기관: Anand G

Dec 16, 2016

Great course to sharpen communication skills.

교육 기관: Bruno B

Apr 12, 2016

Simple and direct. Just the way it should be.

교육 기관: PAYAL M

Sep 25, 2017

Very informative and knowledgeable course.

교육 기관: Benjie L

Jul 04, 2016

hurry up. we need to finish all the course

교육 기관: Siddaram K

Apr 20, 2016

Thanks for the course. Clear and concise.

교육 기관: Andrew C K B

Apr 10, 2019

Readings are practical and very detailed

교육 기관: Cristiano B d O

Nov 13, 2017

Excellent course!! I loved this course!!