Resolving conflict in a positive manner is a skill than can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active learning skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict
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About this Course
최근 조회 17,238회
Course을(를) 수강하는 학습자
- Social Workers
- Human Resources
- HR Specialists
- Scientists
- Operations Analysts
귀하가 습득할 기술
Active ListeningCommunicationManagementCollaboration
강의 계획 - 이 강좌에서 배울 내용
주
1완료하는 데 1시간 필요
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
1개 동영상 (총 3분), 3 readings
1개의 동영상
3개의 읽기 자료
Course Overview10m
About our Guest Speakers10m
Pre-Course Survey10m
완료하는 데 1시간 필요
Active Listening Skills
In this module we will begin by examining active listening skills as a means of reaching a resolution. We will then shift our attention to recognizing conflict and knowing when to intervene. Lastly, we will discuss the five approaches to conflict.
9개 동영상 (총 32분)
9개의 동영상
Active Listening Skills Lesson 24m
Case Study: Knowing When to Intervene1m
Case Study: Using Active Listening Skills1m
Case Study: Managing Conflict1m
Book Review: MGMT2m
Interview with Julie Espy6m
Interview with Patrick Gough8m
Active Listening Skills Debrief3m
주
2완료하는 데 2시간 필요
Communication Problems and Skills
In this module we will discuss one of the approaches to conflict discussed in the previous module, the Collaborative Solution. Specifically, we will focus on how to get to the facts and how to set the collaborative stage.
9개 동영상 (총 27분), 1 quiz
9개의 동영상
Solid Communication Lesson 21m
Case Study: Communication Issues1m
Case Study: Getting to Collaboration1m
Case Study: Communicating and Understanding1m
Book Review: Now, Discover Your Strengths3m
Resource: Conflict Mode Instrument1m
Communication Problems and Skills Debrief5m
Interview with Karen Kaye6m
주
3완료하는 데 3시간 필요
Usable Plan
In this module we will define "position" and "interest," as they pertain to conflict resolution. In doing so we will underscore the importance of moving from position to interest. Furthermore, we will examine how to create an action plan with the end goal of producing an agreed upon solution.
9개 동영상 (총 33분), 1 quiz
9개의 동영상
Usable Plan Lesson 23m
Case Study: Tension Between Employees1m
Case Study: Facilitating a Meeting for Resolution2m
Case Study: Establishing Ground Rules2m
Book Review: Leadership: Theory, Application, and Skill Development2m
Resource: Additional Case Studies2m
Interview with Joseph Chatelle8m
Usable Plan Debrief7m
완료하는 데 21분 필요
Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
1개 동영상 (총 1분), 2 readings
1개의 동영상
2개의 읽기 자료
Message from UCI Extension10m
Post-Course Survey10m
4.2
118개의 리뷰25%
이 강좌를 수료한 후 새로운 경력 시작하기
20%
이 강좌를 통해 확실한 경력상 이점 얻기
10%
급여 인상 또는 승진하기
Conflict Resolution Skills의 최상위 리뷰
Excellent course and very beneficiary to all type of people. It consists of resolution ways to self conflicts, work conflicts and many others. I advice to enroll
Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.
강사
Najla DeBow
InstructorUniversity of California, Irvine Extension
캘리포니아 대학교 어바인 캠퍼스 정보
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
Conflict Management 전문 분야 정보
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
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강좌에 등록하면 바로 모든 비디오, 테스트 및 프로그래밍 과제(해당하는 경우)에 접근할 수 있습니다. 상호 첨삭 과제는 이 세션이 시작된 경우에만 제출하고 검토할 수 있습니다. 강좌를 구매하지 않고 살펴보기만 하면 특정 과제에 접근하지 못할 수 있습니다.
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