Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.
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- 5 stars61.08%
- 4 stars25.60%
- 3 stars8.31%
- 2 stars2.88%
- 1 star2.10%
CONFLICT RESOLUTION SKILLS의 최상위 리뷰
All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.
Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.
It is great by all meanings. Many thanks to all participants who sharing their information and knowledge to the community though the great COURSERA
Content is really good and well explained. It is easy to practice the skills learnt at the workplace as well as day to day life situations.
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