Excellent course and very beneficiary to all type of people. It consists of resolution ways to self conflicts, work conflicts and many others. I advice to enroll

Great course because it has provides excellent background and all ways that have to be used while using Conflict Resolution Skills to resolve a conflict.

Excellent course! Practical strategies that could be used at work, with family and friends. Managers, students, and parents should take this course.

I wish there were another conflict specialization on Coursera to choose from.. one that is more modern, up to date, interesting, engaging, less patronizing .. etc. but there isn't. So I guess we're all stuck with this one. Need I say more.

I didn't feel like I learned much. Some of the problems I've experience would take more than just trying to find common interest and compromise.

A lot of conflicts arise from personal agenda and gain and that's very difficult to deal with.

Should have been a complete course. The course did not give specific tools to conflict resolution rather information about the subject was disseminated

not enough content - would have preferred more examples/scenarios that included conflict resolution solutions

There was anything innovating in the course and the intro of each lesson was extremely loud.

She didn't seem interested at all in what she was teaching. She had a frown the entire time. Maybe she was trying to be professional? Either way, I didn't feel like she liked what she was doing.

These were good tips for people in a new business management position, but honestly this was all stuff you learn while socializing with people. They are generally good social skills that every one should have. I learned little to nothing while taking this class. But, as I said, most of this is directed towards to someone in a management position. I guess this would be helpful when having to work with someone who is a drama-maker, although, fortunately, I have not had a situation yet with someone who creates drama. Yes, I know people who create drama, however, there have been no blowouts or severe problems. Maybe this is the reason why I didn't learn anything in this class... :-(

not enough detail for me

This is a joke right?

5 minutes long videos with questions after it shall teach me effective?!

you guys are ridiculous!

Presentation is so boring and dry, I could not bring myself to watching past the first couple of videos.

The course is very short and more advanced courses are not free.

Very boring. Not many real life advices. Mstly theory

corporate HR focused conflict NON resolution.

Thank you for the course!

It is brightly organised! You are given all necessary theory to understand how conflicts work and what you can do to sort it out. What's more, some lectures are devoted to additional literature that you can use for deeper understanding of the subject. It is very convenient - you don't have to spend hours searching in the Net to find the book. The case study was also useful - it shows how theory can be applied to real conflicts. Finally, all the assignments really help to improve my understanding of the conflict.

I would definitely recommend the course!!!

I have watched all the videos provided for this course and I think it's very educative, simple and well organized for a better understanding. The only thing I think lacking is example of real conflict situations like those between and within states, those between citizens and their elected governments etc. and conflict resolution skills or approaches used both nationally and internationally to resolve them. Thanks again once more for such a wonderful lesson on conflict resolution, it's My pleasure to learn from the online courser classes.

Quite useful and fascinating. Were I to design this course however, I'd explore conflict resolution in different contexts beyond the work environment, e.g. in personal relationships and possibly even in politics. Political conflicts are escalating world-wide, even in the U.S. and creating havoc for many millions of unfortunate people. It is certainly true these same skills are generalizable to a multitude of contexts. Many thanks to Najla DeBow for a well done course.

This is a well-designed course. The NajlaDeBow explained the topics clearly. The way she constructed the lesson plans and the pedagogy sustained the interest in the course. Started with "Conflict Types" and now finished "Conflict Resolution Skills" as well. Look forward to any more in this series and try to complete them as well.

Good survey of traditional communication methodologies and processes. Could be enhanced with inclusion of e-empowered tools such as blogs, e-conferencing, issue research producing position papers, etc. Remember KNOWLEDGE IS POWER!

All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.

Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.

Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.

Content is really good and well explained. It is easy to practice the skills learnt at the workplace as well as day to day life situations.

This course provides its participants with an incredible tool to solve critical situations in the work place and in the private life.