Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.
제공자:
갈등 관리 특화 과정캘리포니아 대학교 어바인 캠퍼스이 강좌에 대하여
최근 조회 22,135회
유연한 마감일
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공유 가능한 수료증
완료 시 수료증 획득
100% 온라인
지금 바로 시작해 나만의 일정에 따라 학습을 진행하세요.
다음 특화 과정의 4개 강좌 중 2번째 강좌:
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영어
자막: 아랍어, 프랑스어, 포르투갈어 (유럽), 이탈리아어, 베트남어, 한국어, 독일어, 러시아어, 영어, 스페인어
귀하가 습득할 기술
- Active Listening
- Communication
- Management
- Collaboration
유연한 마감일
일정에 따라 마감일을 재설정합니다.
공유 가능한 수료증
완료 시 수료증 획득
100% 온라인
지금 바로 시작해 나만의 일정에 따라 학습을 진행하세요.
다음 특화 과정의 4개 강좌 중 2번째 강좌:
완료하는 데 약 4시간 필요
영어
자막: 아랍어, 프랑스어, 포르투갈어 (유럽), 이탈리아어, 베트남어, 한국어, 독일어, 러시아어, 영어, 스페인어
제공자:
캘리포니아 대학교 어바인 캠퍼스
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
강의 계획표 - 이 강좌에서 배울 내용
완료하는 데 1시간 필요
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
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1개 동영상 (총 3분), 3 개의 읽기 자료
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Active Listening Skills
In this module we will begin by examining active listening skills as a means of reaching a resolution. We will then shift our attention to recognizing conflict and knowing when to intervene. Lastly, we will discuss the five approaches to conflict.
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9개 동영상 (총 32분)
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Communication Problems and Skills
In this module we will discuss one of the approaches to conflict discussed in the previous module, the Collaborative Solution. Specifically, we will focus on how to get to the facts and how to set the collaborative stage.
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9개 동영상 (총 27분)
완료하는 데 2시간 필요
Usable Plan
In this module we will define "position" and "interest," as they pertain to conflict resolution. In doing so we will underscore the importance of moving from position to interest. Furthermore, we will examine how to create an action plan with the end goal of producing an agreed upon solution.
완료하는 데 2시간 필요
9개 동영상 (총 33분)
완료하는 데 21분 필요
Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
완료하는 데 21분 필요
1개 동영상 (총 1분), 2 개의 읽기 자료
검토
- 5 stars60.77%
- 4 stars25.76%
- 3 stars8.32%
- 2 stars2.96%
- 1 star2.16%
CONFLICT RESOLUTION SKILLS의 최상위 리뷰
LB 제공2016년 11월 13일
Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.
PW 제공2020년 1월 17일
Content is really good and well explained. It is easy to practice the skills learnt at the workplace as well as day to day life situations.
AA 제공2018년 3월 18일
Great source of beginner information. I enjoyed most of all the case studies, and would like to see more practical application of the material the course covers.
VC 제공2020년 4월 29일
Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.
갈등 관리 특화 과정 정보
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
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