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Contact Center AI: Conversational Design Fundamentals(으)로 돌아가기

Google 클라우드의 Contact Center AI: Conversational Design Fundamentals 학습자 리뷰 및 피드백

106개의 평가
25개의 리뷰

강좌 소개

Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation. This is a beginner course, intended for learners with the following types of roles: • Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. • Citizen developers: Creates new business applications for consumption by others using high level development and runtime environments. • Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API. • Operations specialists: Monitors system operations and troubleshoots problems. Installs, supports, and maintains network and system tools. Prerequisite: To be successful in this course, learners should have completed Google Cloud Product Fundamentals or have equivalent experience....

최상위 리뷰

필터링 기준:

Contact Center AI: Conversational Design Fundamentals의 26개 리뷰 중 1~25

교육 기관: Maxim T

2021년 6월 15일

Week 3 (context) - I suggest to add more conversational examples and then from those examples move to theory/configuration. Right now Week 3 theory is too heavy to understand compared to the rest of the course.

교육 기관: Pascal U E

2021년 3월 13일

I am fan off this product, so I like everything that can teach me more about it! Thanks Google!

교육 기관: Federico G F G

2021년 11월 30일

Excelente curso de introducción a esta nueva tecnología.

교육 기관: Lena M

2021년 1월 9일

Great overview of Dialogflow with hands on exercises.

교육 기관: Benjamin D

2021년 4월 8일

Course is well thought, and very informative

교육 기관: Melissa B

2022년 6월 5일

Great intro to conversational design.

교육 기관: Lokesh K

2021년 1월 1일

Easy instructions! Very good course!

교육 기관: Manuel A F

2021년 1월 15일

Excellent course to expand skills

교육 기관: Tina O

2022년 6월 5일

Good overall fundamentals

교육 기관: Jorge I R P

2021년 12월 7일

Very good course

교육 기관: roumon a f

2021년 4월 25일

tres satisfait

교육 기관: Cristhian A C V

2021년 7월 18일


교육 기관: JUAN C G V

2022년 5월 26일


교육 기관: shaliha s

2022년 5월 12일


교육 기관: Giulio P

2021년 5월 25일

Overall the course is nice, and contains good introductory material for conversational design using dialog flow. I would have liked more material to elaborate ona contexts, follow-ups and parameters handling in multi turn conversations.

교육 기관: John W

2021년 1월 21일

Good introduction, would be better with some clean-up on content (like 20 minute timeout mistake) and could have a few more lab examples.

교육 기관: Deleted A

2021년 1월 3일

Great material but some of the steps are missing and I needed to chat with support multiple times.

교육 기관: Neha V

2022년 4월 19일

Good course for getting a hang on basics.

교육 기관: Florencia P

2021년 5월 25일


교육 기관: Todd M

2021년 4월 27일

Some of the instructors had very broken English and missed pronounced several words during the sessions including "Genre" and were very hard to understand. It was helpful to have the transcript for each part of the presentation to hold and save notes.

교육 기관: Silvia G

2021년 10월 29일

It is very good to have a general overview of google products for conversation design. Unfortunately it misses some practical info.

교육 기관: Mariana M

2022년 1월 17일

mostly ok, but trouble getting into the right screens for the lab. i have to say that i really and truly hate qwiklabs.

교육 기관: Yina S

2022년 3월 17일

many of the items in the lab didn't work as expected. Directions are vague most of the time.

교육 기관: Helio P F

2022년 4월 1일

A reasonable introduction to general concepts in Google's virtual agent offerings.

교육 기관: Mona M

2022년 1월 29일

full of critical errors, lack of instructions in week 2 assignments.