Google 클라우드의 Contact Center AI: Operations and Implementation 학습자 리뷰 및 피드백

Its a great course to do a conversational projects using a Google Technology. This course give another vision about what its the customer experience

très satisfait

This course covers several aspects of the complex business of creating CC solutions with Dialogflow as a base. Most of these aspects are needed in the real world so it is very useful to have the understanding of this overview. I have the experience of trying to build complex Dialogflow solutions on a telephony platform without this understanding and I can say that there are always aspects you miss that will be problematic somewhere along the line.

Lecture slides should include dynamic visuals that match and demonstrate the content that's being covered. It was extremely difficult to parse visuals aligned with the content being presented.

Curso muy bueno para el desarrollo de agentes virtuales