Google Cloud
Contact Center AI: Operations and Implementation
Google Cloud

Contact Center AI: Operations and Implementation

This course is part of multiple programs.

Taught in English

2,711 already enrolled

Included with Coursera Plus

Course

Gain insight into a topic and learn the fundamentals

4.6

(42 reviews)

Intermediate level

Recommended experience

7 hours (approximately)
Flexible schedule
Learn at your own pace

What you'll learn

  • Describe how to manage virtual agent environments

  • Identify general best practices for virtual agents.

  • Identify key aspects such as security and compliance in the context of contact centers.

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

5 quizzes

Course

Gain insight into a topic and learn the fundamentals

4.6

(42 reviews)

Intermediate level

Recommended experience

7 hours (approximately)
Flexible schedule
Learn at your own pace

See how employees at top companies are mastering in-demand skills

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This course is available as part of
When you enroll in this course, you'll also be asked to select a specific program.
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  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate
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There are 7 modules in this course

Course introduction

What's included

1 video1 reading

Environment management is an important part of the process of getting your virtual agent from Draft to Production. This module will guide learners through the basics of environment management.

What's included

5 videos1 quiz1 app item

In this module, you'll be introduced to Speech Analysis Framework which you can use to process recorded conversations into redacted text easily consumed by your business analysts.

What's included

7 videos1 quiz1 app item

In this module, you'll be introduced to Agent Assist and the technology it uses so you can delight your customers with the efficiencies and accuracy of services provided when customers require human agents.

What's included

5 videos1 quiz

In this module, learners discover the importance of compliance and security

What's included

4 videos1 quiz

In this module, you'll be given tips from virtual agent subject matter experts on how to avoid mishaps in your design and implementation that will result in a poor experience for your customers.

What's included

5 videos1 quiz

Course Review

What's included

1 video

Instructor

Instructor ratings
4.0 (11 ratings)
Google Cloud Training
Google Cloud
1,293 Courses2,452,390 learners

Offered by

Google Cloud

Recommended if you're interested in Cloud Computing

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Learner reviews

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4.6

42 reviews

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CG
4

Reviewed on Jan 1, 2022

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