About this Course
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지금 바로 시작해 나만의 일정에 따라 학습을 진행하세요.

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일정에 따라 마감일을 재설정합니다.


자막: 아랍어, 프랑스어, 이탈리아어, 독일어, 영어, 스페인어...

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CommunicationStaff ManagementCoachingPerformance Management

100% 온라인

지금 바로 시작해 나만의 일정에 따라 학습을 진행하세요.

유동적 마감일

일정에 따라 마감일을 재설정합니다.


자막: 아랍어, 프랑스어, 이탈리아어, 독일어, 영어, 스페인어...

강의 계획 - 이 강좌에서 배울 내용

완료하는 데 1시간 필요

Introduction to Giving Helpful Feedback and Positive Feedback

The goal of this course is to give you the confidence to deliver both negative and positive feedback successfully and to leave the person receiving feedback with their dignity. To boost your motivation, in the first week we outline specific benefits of mastering feedback skills and provide examples of people whose careers changed because of timely feedback. We also discuss positive feedback and expectations, powerful tools to help people learn at work. You will be able to define both and know how they improve employee performance. You will learn how positive feedback can be delivered in many situations and appreciate the power of positive feedback to enhance employee creativity and teaming skills. We hope that you’ll be able to use this new knowledge immediately.

6 videos (Total 28 min), 1 reading, 1 quiz
6개의 동영상
Why Feedback is Important5m
Positive Feedback Defined4m
The Impact of Positive Expectations2m
Positive Expectations at Work5m
Positive Feedback: Intriguing Possibilities6m
1개의 읽기 자료
Course Syllabus10m
1개 연습문제
Week 1 Quiz20m
완료하는 데 1시간 필요

Negative Feedback: Use With Caution

Negative Feedback is a specialized learning tool. We all know that negative feedback feels punishing. Our goal this week is for you to understand why it is punishing, why we hesitate to use it, and when it can be used effectively without negative consequences. You will be able to identify specific situations where negative feedback is given more weight than positive feedback and learn a technique that can overcome some of negative feedback’s harmful side effects. Armed with a clearer concept of the pluses and minuses of negative feedback, you can be more confident that you are using it appropriately at work.

3 videos (Total 21 min), 1 quiz
3개의 동영상
Negative Feedback Bias4m
The Broad Impact of Negative Feedback9m
1개 연습문제
Week 2 Quiz12m
완료하는 데 1시간 필요

The Seven Essential Feedback Skills - Part I

Based on your work in the first two weeks, you can now describe negative and positive feedback and appreciate the power of these tools to change behavior. In the next two weeks, we take the next step towards building your feedback skills by teaching you seven specific skills to use when delivering professional feedback. At the end these two weeks you will know how to deliver work-related feedback that is effective at changing an employee’s behavior while still preserving their dignity.

5 videos (Total 34 min), 1 quiz
5개의 동영상
Introduction to the Seven Feedback Skills2m
Skill 1: Focus on Specific Behavior8m
Skill 2: Keep it Impersonal12m
Skill 3: Keep it Goal-Oriented6m
1개 연습문제
Week 4 Part I Quiz20m
완료하는 데 1시간 필요

The Seven Essential Feedback Skills - Part II

This week we continue building on your knowledge of the seven essential feedback skills.

5 videos (Total 42 min), 1 quiz
5개의 동영상
Skill 5: Ensure Understanding7m
Skill 6: Make Sure it is Controllable5m
Make Sure it is Controllable: The Manager's Role6m
Skill 7: Tailor the Feedback to Fit the Employee:10m
1개 연습문제
Week 4 Part II Quiz20m
75개의 리뷰Chevron Right

Giving Helpful Feedback의 최상위 리뷰

대학: DSSep 7th 2017

Great Course. I love the way it is designed, delivered. I learned a lot. The most imporatnt part is that I enjoy every bit of the session and completed everything less than a week. :)

대학: BCDec 3rd 2016

Excellent course. I started it being a bit skeptical, just with the intention to go quickly through some video scripts. but I changed my mind. There is so much to learn here



Tracy Jennings

Senior Instructor
Organizational Leadership and Information Analytics Division

콜로라도 대학교 볼더 캠퍼스 정보

CU-Boulder is a dynamic community of scholars and learners on one of the most spectacular college campuses in the country. As one of 34 U.S. public institutions in the prestigious Association of American Universities (AAU), we have a proud tradition of academic excellence, with five Nobel laureates and more than 50 members of prestigious academic academies....

자주 묻는 질문

  • 강좌에 등록하면 바로 모든 비디오, 테스트 및 프로그래밍 과제(해당하는 경우)에 접근할 수 있습니다. 상호 첨삭 과제는 이 세션이 시작된 경우에만 제출하고 검토할 수 있습니다. 강좌를 구매하지 않고 살펴보기만 하면 특정 과제에 접근하지 못할 수 있습니다.

  • 수료증을 구매하면 성적 평가 과제를 포함한 모든 강좌 자료에 접근할 수 있습니다. 강좌를 완료하면 전자 수료증이 성취도 페이지에 추가되며, 해당 페이지에서 수료증을 인쇄하거나 LinkedIn 프로필에 수료증을 추가할 수 있습니다. 강좌 콘텐츠만 읽고 살펴보려면 해당 강좌를 무료로 청강할 수 있습니다.

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