Modern organisations are characterised by increasingly higher levels of uncertainty, complexity and diversity. In our current globalised work environment, how can you manage the power and politics that persistently influence organisational decision-making? Being savvy about organisational politics and having the nous to negotiate and resolve conflict is a critical capability for managers at all levels. This course will develop your negotiation and conflict resolution skills – crucial to becoming a positive influence in your organisation. Via structured learning activities (video lectures, quizzes, discussion prompts and written assessments) you will conceptualise and measure power and politics; analyse and develop strategies for influencing stakeholders; and learn how to act with integrity and purpose when ‘playing politics’.
이 강좌에 대하여
Macquarie is ranked among the top one per cent of universities in the world, and with a 5-star QS rating, we are recognised for producing graduates who are among the most sought-after professionals in the world. Since our foundation 54 years ago, we have aspired to be a different type of university: one focused on fostering collaboration between students, academics, industry and society.
- 5 stars73.97%
- 4 stars20.40%
- 3 stars4.84%
- 2 stars0.76%
NEGOTIATION SKILLS: NEGOTIATE AND RESOLVE CONFLICT의 최상위 리뷰
One of the best courses I took on the Coursera platform. Induced a lot of learning. Special thanks to the wonderful instructor and Coursera.
Excellent course that will really help me as an HR professional. The instructor is very easy to understand and he described the lessons in a superbly clear manner.
very informative, well explained and well structured with videos, reading material and sometimes some short entertaining TED talks etc.
This course was more theoretical than practical. All models used are very helpful but less practical examples were given
Influencing: Storytelling, Change Management and Governance 특화 과정 정보
The ability to influence without force or coercion is important in any organization and at all levels. Modern managers must master the art of persuasive communication, adapt to the needs of the audience, construct a good narrative and inspire the audience to act (Communicate with Impact). They must learn to design and negotiate both informal and complex agreements, and do this in diverse workplace cultures (Negotiate and Resolve Conflict).
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