Brilliant! Even seasoned IT Pros will take a little something from this course. I love learning and have been in IT for years now. I wish we had a course like this when I first started. I have picked up some awesome tips. I would recommend the full IT Support Course to anyone looking to learn more about IT Support.

If you are completely new to the world of IT support. I recommend taking your time and making notes, this will help you with the graded assessments at the end of the course. Also, be patient with the labs. They are an excellent way to give you hands on experience and you do get ample time to complete the tasks :)

I enjoyed the review. As someone who has experience, this is helpful to get hands on experience while looking for a new job. I can't give myself the experience of providing remote support by myself, so this course was very useful. I look forward to the next course.

Three things that I missed while studying this course are: the Powershell ISE; the object oriented features of Powershell, and; BASH scripts. I am not complaining, but I wanted to mention that both of these fit into the subject material of the course.

The Course was excellent. I have learned so much about Directories users administrators and groups, Packages and Dependencies, File Systems Types, Managing Process and remote Access. All these topics has given me an incites on how to work effectively with the Operating System. I am looking forward to learning so much more on the next course i can't wait. The instructors were awesome in teaching the course. They make it very simple and easy to understand. It's been a great experience. Thank you.

Noel Jhagroo

Hello there,

I can not say, "Thank you!" enough. Taking this course is so rejuvenating. I am a first generation University graduate that worked very hard to put myself through school clear to completion and yet my career has been a very challenging one. Due to this, the cost of completing the University degree has caused great concern at times. Taking steps to complete this course gives me such hope and preparation for a more stable career future. Very grateful for the course.

Thank you,

~ LaGayla ~

Awesome course which will make you a power user of windows and linux operating systems. Thanks Cindy Quach for a great lecturing. I decided to 4 star because, I had issue with the last lab of windows "Use Logs to Help You Track Down an Issue in Windows ". But they cleared it within a day. If anybody having issue with that lab just remember that we learned during these courses(***contact for support LOL***), qwiklabs and coursera have good IT support team. So share your problem with them.

Cindy Quach (Site Reliability Enginner in Google) is a really good teacher and she has made the lecture and lecture-contents very easy.Before this course I have never used Linux operating system or windows command line or Powershell in windows. It is a great experience.Now I am more confident about using command line Microsoft and Linux operating system although I know I have to learn a lot and practice a lot continuously to become an excellent and professional IT specialist.

Personally, this was the best course by far! I really learned a lot about windows and Linux systems administration. Everything I have been wanting to learn (short of Linux+ and MCSE) has been facilitated in this course. I feel a tremendous amount of confidence moving forward in my studies and career. The course really helped to lay out the groundwork and get me (and others, I presume) prepared for additional industry certifications. Thank you Google and Coursera!

I'd give 4.5 stars if possible, Google provides a comprehensible course on the basics of OSs through theory, practical examples and labs. The last lab is awesome, the rest of the labs are perhaps too easy. The instructor was very knowledgeable and encouraging and the videos have very good quality. The Coursera platform is awesome.. better than going to a class - as you can't mute your colleagues or ask your teacher to wait while you make yourself a tortilla..

This course " Operating Systems and you: Becoming a Power User " was wonderful, For me Windows OS was very easy, power shell was easy, but Linux was so difficult and tricky for me because of it's coding. Anyway still i really enjoyed a lot this course, Especially I learned and realize that this course is design as a bridge between Windows and Linux and its important for any IT Specialist to learn about Linux, Windows and also MAC Operating System.

Even as someone with years of experience troubleshooting both Windows and Linux, I learned a lot about various command-line tools which make that job easier. The assignments at the end of the course were the most practical I've seen in an online course like this, designed to challenge and test the knowledge you've learned throughout the course with very little hand-holding. Definitely my favorite course in the Google IT Pro cert so far.

Once again great course! Very well structured and with elevating difficulty especially in the Linux Command Line Environment. I really enjoyed this third part and looking forward for the next one! Keep it up! Great job with this course :)

PS: I only wish the results of the QwikLabs update faster in the overview, because sometimes takes up to 5 minutes and several refreshes to reflect the lab result score in the course overview.

Great to learn more about PowerShell (which I've used a bit in my current job) and really nice to learn about Linux. I previously had very limited experience with Linux and Bash but now feel much more comfortable with it. While I don't know a ton of commands yet, I know enough that I feel confident in playing in a Linux sandbox. Planning on either running a virtual machine or installing Linux on my old laptop.

Before this course all I knew was that I needed an operating system on my computer in order to get my work done. Now I know how to deploy an operating system, build and edit filesystems, manage users and groups, modify permissions, install and update software, manage processes, connect remotely, and monitor my systems – all from the command line! What?! I can't wait to find out what else I can do!

I came from a background of heavy GUI use so going into command lines for me was like being asked to murder kittens at first but actually then you find out that in fact command lines can turn kittens into ultra deadly and fast tigers so it was awesome when you get the hang of it. Teacher Cindy is very good at teaching also she seems to own 100+ different laptops that she uses for every video.

This course offered a lot of information. However, I had to also employ YouTube and supplemental reading to give the needed information and skill to complete the various grade assignments. I was not able to complete any on the first try. Yet each "failure" pushed me to review the videos, study, and seek further references until I had the skills required to complete the tasks.

This is an excellent course for beginners to learn about Windows and Linux OS. This will really help you start your journey. Be patient, I can't stress that enough, and you will persevere. The lessons are very detailed and they go really in-depth to help you really understand what exactly is happening. I recommend taking detailed notes to help you refer back to the lessons.

This course gives me a brief but solid introduction to OS. I learned to use commands to navigate in the system instead of using GUI and learned why this way is sometimes better. The assessments require me to type the commands I just learned in VMs, which is amazing because it gives me a taste on what it feels like to use these commands and skills to tackle real IT issues.

I found this course to be rather challenging. It has pushed me to read and study additional supplemental material not provided by this course. I believe this course is a real good starting point for anyone looking into to becoming a power user. It opens the door to Window's Powershell and the use of Linux commands. Good Job! Google. And, thank you, Coursera.

I would suggest dividing the Windows and Linux into just windows courses and just linux courses. Even though the steps are almost the same for each OS, the differences are just enough to be confusing during test time. I had to go back and review just the windows sections and then just the linux sections to get through it. It made so much more sense that way. Thanks!

Similar to the previous course on the Bits and Bytes of Networking, I feel there was a lot concepts that were explained in detail which truly helped to internalize the complexities between each Operating System and also their similarities. I truly believe I've gained an extra edge and depth of technicality through this learning experience of Becoming a Power User.

This was a tough course to keep all of the commands for both Linux and Windows PowerShell straight, but now I have a much better understanding of how these OS's work, how they are similar and different from each other, and how they interact in a network.

I am thinking about partitioning my hard drive to install Ubuntu on my computer so I can learn more!

It was challenging. I am learning IT, even though am not sure if I will find a Job in this field. Nevertheless, I am 100% certain that all the fields from now on will require some knowledge of IT. Hence my interest in this course. I would recommend to anyone in any professional career, to take an interest in IT, because computers are here to stay.

Fantastic course, chalked full of information to understand OS's, navigate command lines in both Windows and Linux and gives you the tools to execute and troubleshoot OS's.

Some of the labs have bugs to look out for and work-around necessary, until these problems are resolved consult the discussion board for tips and tricks to complete the assessments.

This course was challenging, and I completed all the steps, but I had some problems removing the corrupted file. I followed the tips from the lab on "Removing Files in Linux," and I thought I did everything correct, but it didn't work and I ran out of time. I think there was a glitch in the program. Oh well, I passed, but I wanted to do better.

This course is crucial to learning operating systems, especially when it comes to Linux. Your Windows and Linux knowledge are put to the test. For users that are not use to Linux, you really have to focus on the Linux teachings because although the information is basic, it will elevate your learning of open source operating system Linux.