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다음 전문 분야의 6개 강좌 중 3번째 강좌:

100% 온라인

지금 바로 시작해 나만의 일정에 따라 학습을 진행하세요.

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완료하는 데 약 29시간 필요

권장: 4 weeks of study, 6-8 hours/week...


자막: 영어

귀하가 습득할 기술

Lean Six SigmaProcess ImprovementSix SigmaAnalysis Of Variance (ANOVA)

다음 전문 분야의 6개 강좌 중 3번째 강좌:

100% 온라인

지금 바로 시작해 나만의 일정에 따라 학습을 진행하세요.

유동적 마감일

일정에 따라 마감일을 재설정합니다.

완료하는 데 약 29시간 필요

권장: 4 weeks of study, 6-8 hours/week...


자막: 영어

강의 계획 - 이 강좌에서 배울 내용

완료하는 데 6시간 필요

Course Orientation & Module 1 Operations Strategy & Disruptive Innovation

In this module, after introducing the concept of operations strategy, we specifically investigate different levels of strategy, including operations strategy, and how the different types of strategy are intertwined and must be aligned for the company to be successful. We will explain how operations strategy is formulated using a five-step process. You will learn key terms such as order qualifiers, which are the minimum must-have attributes that companies need to provide to the customers, and order winners, which allow the company to win customers. You will learn the concept of strategic focus and the need for strategic trade-offs. You will also learn the competing theory of cumulative capabilities and a way to reconcile the two.

15 videos (Total 163 min), 8 readings, 2 quizzes
15개의 동영상
Lecture 1-1.2 Operations Strategy (Part 2)12m
Lecture 1-1.3 Operations Strategy (Part 3)12m
Lecture 1-2.1 Designing Operations Strategy (Part 1)13m
Lecture 1-2.2 Designing Operations Strategy (Part 2)17m
Lecture 1-2.3 Designing Operations Strategy (Part 3)11m
Lecture 1-2.4 Operations Strategy - Amazon Example [sidebar] (Optional)4m
Lecture 1-3.1 Strategic Trade-offs (Part 1)12m
Lecture 1-3.2 Strategic Trade-offs (Part 2)14m
Lecture 1-4.1 Disruptive Innovation (Part 1)8m
Lecture 1-4.2 Disruptive Innovation (Part 2)13m
Lecture 1-4.3 Disruptive Innovation [sidebar] (Optional)12m
Lecture 1- 4 Disruptive Innovation9m
8개의 읽기 자료
Brand Descriptions20m
About this Course: Ratings and Reviews10m
About the Discussion Forums10m
Updating Your Profile10m
Module 1 Overview20m
Module 1 Readings45m
2개 연습문제
Orientation Quiz10m
Module 1 Quiz30m
완료하는 데 4시간 필요

Module 2: Service Operations Management

In this module, we will learn how service quality is the result of a customer’s journey before, during, and after a service experience, and how a customer’s expectations, experience, and the gap between the two affect a customer’s satisfaction. We will analyze this satisfaction gap to understand why it may arise due to misalignments between the customers’ and service providers’ understanding of the customer need. We will then learn about the five dimensions of service quality used by a popular measurement technique called SERVQUAL to measure service quality. Next, we will discuss how service failures arise and ways to recover from such failures.Finally, we will see how service operations are being disrupted by new technologies and new business models.

12 videos (Total 169 min), 2 readings, 1 quiz
12개의 동영상
Lecture 2-2.1 Why are Services Different (Part 1)17m
Lecture 2-2.2 Why are Services Different (Part 2)13m
Lecture 2-3.1 Service Quality (Part 1)15m
Lecture 2-3.2 Service Quality (Part 2)11m
Lecture 2-3.3 Service Quality (Part 3)13m
Lecture 2-3.4 Service Recovery Methods [sidebar] (Optional)8m
Lecture 2-4.1 Disruptive Service Operations (Part 1)20m
Lecture 2-4.2 Disruptive Service Operations (Part 2)19m
Lecture 2-4.3 Disruptive Service Operations (Part 3)15m
2개의 읽기 자료
Module 2 Overview20m
Module 2 Readings30m
1개 연습문제
Module 2 Quiz
완료하는 데 6시간 필요

Module 3: Quality Management

In Module 3, we will learn about common and special-cause variations and the role of statistical control charts in identifying them. We will focus on three common control charts, the p-chart, the c-chart, and the Xbar-R chart. We will learn when each type of chart is used, and how they are constructed and interpreted. Using statistical methods, we will learn to recognize if processes are capable of meeting customer specifications. Finally, we will consider how newly emerging technologies are making it possible to extensively and routinely use the techniques of statistical process control.

12 videos (Total 151 min), 3 readings, 3 quizzes
12개의 동영상
Lecture 3-2.2 Statistical Process Control (Part 2)10m
Lecture 3-2.3 Statistical Process Control (Part 3)19m
Lecture 3-2.4 Statistical Process Control (Part 4)21m
Lecture 3-2.5 Statistical Process Control (Part 5)15m
Lecture 3-3 New Opportunities14m
Lecture 3-4.1 Descriptive Analytics7m
Lecture 3-4.2 Predictive Analytics3m
Lecture 3-4.3 Prescriptive Analytics5m
Lecture 3-4.4 Examples of Analytics and Quality10m
3개의 읽기 자료
Module 3 Overview20m
Module 3 Readings10m
Solutions to Peer Review Assignment Questions20m
2개 연습문제
Module 3 Quiz30m
Need the Solutions to Mod 3 Peer Review Assignment5m
완료하는 데 3시간 필요

Module 4: Digitization and Operations Management

This module starts with the four stages of industrialization and mainly discusses the fourth stage of digitization. You will learn how digitization is making its mark on three core function of supply chain management, and how enabling technologies such as Cloud Computing and Big Data Analytics can disrupt or enhance operations. Then, we will discuss digital platforms and its features relative to a traditional view of supply chains. Grounded in transaction cost economics theory, digital platforms are changing make-buy decisions of firms. This module concludes with the emerging concept of a digital factory where key drivers and elements of digital factory are laid out. New key technologies are introduced and real-world examples of their use are presented to show how the goals of lean management and six-sigma are being realized.

7 videos (Total 93 min), 2 readings, 1 quiz
7개의 동영상
Lecture 4-2.3 Digital Platform Examples6m
Lecture 4-3.1 The Digital Factory (Part 1)12m
Lecture 4-3.2 The Digital Factory (Part 2)12m
Lecture 4-3.3 Impact of Digital Factories13m
2개의 읽기 자료
Module 4 Overview20m
Module 4 Readings30m
1개 연습문제
Module 4 Quiz30m
85개의 리뷰Chevron Right


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Operations Management: Strategy and Quality Management for the Digital Age의 최상위 리뷰

대학: GAOct 2nd 2017

Great course . Thanks Gopi Sir for this wonderful presentation . Anova and regression concepts - were not completely clear,, rest all concepts were very clear and concise.

대학: ASMay 16th 2017

This kind of quality and depth is what courses on Coursera should strive for.\n\nGopesh is extremely knowledgeable and likable; really enjoyed the learning opportunity!



Udatta Palekar

Associate Professor
Business Administration

Start working towards your Master's degree

이 강좌은(는) 일리노이대학교 어버너-섐페인캠퍼스의 100% 온라인 Master of Business Administration (iMBA) 중 일부입니다. 전체 프로그램을 수료하면 귀하의 강좌가 학위 취득에 반영됩니다.

일리노이대학교 어버너-섐페인캠퍼스 정보

The University of Illinois at Urbana-Champaign is a world leader in research, teaching and public engagement, distinguished by the breadth of its programs, broad academic excellence, and internationally renowned faculty and alumni. Illinois serves the world by creating knowledge, preparing students for lives of impact, and finding solutions to critical societal needs. ...

Value Chain Management 전문 분야 정보

The purpose of organizations is to produce and deliver goods and services of value to customers while generating a surplus for owners. Value chain management focuses on understanding what different customers value, measuring inputs and outputs to assess value, and generating higher value for customers and greater surplus for organizations. In this Specialization, you will gain competencies that are critical for managers in any functional area. You will learn to create, model, analyze, and maximize value in accounting, operations, and marketing. This Specialization is part of the University of Illinois iMBA Program. Each course fulfills a portion of the requirements for a University of Illinois course that can earn you college credit. When you complete the Value Chain Management Specialization, you will: · Understand how to apply a financial perspective of accounting for costs, understand how financial and non-financial accounting information facilitates strategic performance measurement, and integrate this information to continuously improve strategy. · Understand the role of operations management and process improvement, synthesize information to make decisions for organizational initiatives, and apply analytical techniques for tactical operations and process improvement decisions. · Understand how marketing works in the business world and how various marketing elements interact to create value for consumers and ultimately maximize value for your organization....
Value Chain Management

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