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Operations Management: Strategy and Quality Management for the Digital Age(으)로 돌아가기

일리노이대학교 어버너-섐페인캠퍼스의 Operations Management: Strategy and Quality Management for the Digital Age 학습자 리뷰 및 피드백

440개의 평가
85개의 리뷰

강좌 소개

In this course you will focus on process improvement. You will learn how to set organizational priorities for continuous process improvement, how to execute process improvement projects, and how to sustain the initiative for continuous improvements. Upon successful completion of this course, you will be able to: • Understand the roles of process improvement • Relate underlying principles to frameworks and techniques used for process improvement • Synthesize information to make decisions for organizational initiatives and process improvement • Apply analytical techniques for tactical decisions in a process improvement project This course is part of the iMBA offered by the University of Illinois, a flexible, fully-accredited online MBA at an incredibly competitive price. For more information, please see the Resource page in this course and

최상위 리뷰


Oct 02, 2017

Great course . Thanks Gopi Sir for this wonderful presentation . Anova and regression concepts - were not completely clear,, rest all concepts were very clear and concise.


May 16, 2017

This kind of quality and depth is what courses on Coursera should strive for.\n\nGopesh is extremely knowledgeable and likable; really enjoyed the learning opportunity!

필터링 기준:

Operations Management: Strategy and Quality Management for the Digital Age의 85개 리뷰 중 1~25

교육 기관: Natalie C

Dec 11, 2017

This course is a hot mess.

교육 기관: Kevin T

Jul 18, 2019

Best of the course for me was recognizing how services can be 'operationalized' and I particularly loved the '5 gap analysis' of the Customer Satisfaction gap. Very insightful and a great model for thinking how to better improve your organization's services.

교육 기관: Mohammed A H

Jul 14, 2019

it was very useful for me and change my view

교육 기관: Vaibhaw R

May 22, 2019


교육 기관: Jesmin H

Mar 10, 2019

it was a good course to have

교육 기관: Paul R P

Feb 01, 2019

Doesn't mesh well with the rest of the course work. The program is set up in such away that the student has to check four different tools in order to complete Blackboard, school email, HBR, Coursera). If you are a professional with limited time, this course is not for you. I recommend consolidating the course material into one place and allowing students to use the email account that works best for them.

교육 기관: Muhammad I A

Jan 27, 2019

A great course, making one aware how disruptive innovation and using latest technologies in operations management is creating new business opportunities.

교육 기관: Hazem M Y M

Jan 08, 2019


교육 기관: Mahadevaiah G

Jan 07, 2019

Pretty good to learn the fundamentals.

교육 기관: Ahmed N R

Dec 29, 2018

Enjoyed the lessons and I personally found the course very informative.

교육 기관: DAVID A G H

Dec 26, 2018

The previous version of this course was clear and understandable.

교육 기관: Rajeev D

Dec 26, 2018

Thank You !

교육 기관: Christian A M B

Dec 24, 2018

i need contact with advisors

교육 기관: Noah M S

Dec 18, 2018

This is the worst college-level (not to mention graduate-level) course I have ever taken. It is hard to believe that this is what is being offered as college credit.

교육 기관: Emeka J E

Dec 17, 2018

Great course, highly engaging and challenging. The processes discussed are immediately being applied in the workplace by some of the students, while still in class. It also reveals the new trends in the marketplace and evolving technologies. Though, it's a tough course with a lot of quantitative.

교육 기관: Christopher G

Dec 17, 2018

Difficult but invaluable information here. Great Professor.

교육 기관: Jess L

Dec 14, 2018

Great overview of process management, including analysis and optimization. Enough info to help you move from having general ideas of how to improve processes to actually having the tools and knowledge to approach process improvement methodically and scientifically.

교육 기관: Muhammad Y A

Dec 09, 2018

Love it:)

교육 기관: Ismael C S

Nov 24, 2018

a very useful course, especially begins in basic form and takes you by the hand with explanation and real examples to the complex

교육 기관: Lin Y

Oct 16, 2018

I still feel that the course material and content should be more precise and direct. For example, the content and note are very generic and how specifically the note/content is linked to real life is very brief or in fact little. However, to give due credit, there are case studies for us to review and read up, these are useful. Real applications such as six sigma and lean concept are very little linked to the content this course is giving.

In fact, I agree that quality management is a philosophical study. Hence, if it should be tested in open-ended and logically approach. The tests are really debatable, especially those parts that it is merely the play of language.

Overall, it will be better if the note/content can be more direct and specific.

교육 기관: cheryl b

Sep 16, 2018

Excellent video content. Lecturer easy to follow and comprehend with substantial material.

One of my favorite classes

교육 기관: Santo v

Sep 10, 2018

The teacher is amazing, very knowledgeable, and the course is very eyes open

교육 기관: Lukas

Sep 04, 2018

in some areas too much technical, but overall a great experience to get solid know-how and skills

교육 기관: Sujyot M

Sep 02, 2018

Certain parts were important and learnt about linear regression, ANOVA, SPC and value stream mapping. Could make presentations more brief, as the lectures were very tedious.


Jul 25, 2018

The course is very good, the way taught is great, but lacking in answering questions.