You've thought about who you are and how you want your career to be. You have some soft skills to deal with situations that could cause problems. What about the team around you? How do you build functional and constructive professional relationships? How can you add value? What do employers look for when they are promoting?
Professional IQ: Preventing and Solving Problems at Work 특화 과정일리노이대학교 어버너-섐페인캠퍼스이 강좌에 대하여
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다음 특화 과정의 4개 강좌 중 2번째 강좌:
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공유 가능한 수료증
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다음 특화 과정의 4개 강좌 중 2번째 강좌:
유동적 마감일
일정에 따라 마감일을 재설정합니다.
초급 단계
완료하는 데 약 23시간 필요
영어
자막: 영어
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일리노이대학교 어버너-섐페인캠퍼스
The University of Illinois at Urbana-Champaign is a world leader in research, teaching and public engagement, distinguished by the breadth of its programs, broad academic excellence, and internationally renowned faculty and alumni. Illinois serves the world by creating knowledge, preparing students for lives of impact, and finding solutions to critical societal needs.
강의 계획 - 이 강좌에서 배울 내용
완료하는 데 2시간 필요
Course Orientation
Find out what Shaping Your Professional Brand can offer you.
완료하는 데 2시간 필요
1개 동영상 (총 4분), 5 개의 읽기 자료, 1 개의 테스트
5개의 읽기 자료
Syllabus10m
About the Discussion Forums10m
Glossary10m
Updating Your Profile10m
Social Media10m
1개 연습문제
Orientation Quiz30m
완료하는 데 5시간 필요
Week 1: Being Valued at Work
You will work on building your professional brand by learning the importance of listening and crafting effective questions.
완료하는 데 5시간 필요
19개 동영상 (총 88분), 2 개의 읽기 자료, 6 개의 테스트
19개의 동영상
1.1.1 Being Valued at Work2m
1.2.1: 2MC: Kidney Donation3m
1.3.1 First: Listen2m
1.3.2 2MC: Meredith's Mother-in-Law2m
1.3.3 How Are You Listening?6m
1.3.4 Listen to Learn7m
1.3.5 What Happened Next? Meredith’s Mother-in-Law3m
1.4.1 Second: Ask Questions2m
1.4.2 2MC: Signing Strangers' Names is the Process2m
1.4.3 Formulating Questions8m
1.4.4 Reciprocity: Questions Shape Answers7m
1.4.5 How and What You Ask Affects the Outcome5m
1.5.1: Achieving and Sustaining Rapport1m
1.5.2: 2MC: Personal Services1m
1.5.3: Establishing Rapport7m
1.5.4: Paraphrasing9m
1.5.5: What Happened Next? Personal Services6m
1.6.1: What Happened Next? Kidney Donation6m
2개의 읽기 자료
Week 1 Overview10m
Week 1 Readings and References10m
5개 연습문제
Lesson 1-3 Practice Quiz30m
Lesson 1-4 Practice Quiz30m
Lesson 1-5 Practice Quiz30m
Lesson 1-6 Practice Quiz30m
Week 1 Quiz30m
완료하는 데 6시간 필요
Week 2: Likability Matters
This week you will learn to be a more effective influencer at work through the tools we discuss.
완료하는 데 6시간 필요
18개 동영상 (총 83분), 4 개의 읽기 자료, 6 개의 테스트
18개의 동영상
2.2.1: 2MC: Whose Money Is It?2m
2.3.1: Approach Matters2m
2.3.2: 2MC: That Parking Space2m
2.3.3: Creating Energy7m
2.3.4: De-energizers: The Costs7m
2.3.5: Your Energy and Approach8m
2.4.1: Aligning with Others53
2.4.2: 2MC: Recommend a Friend1m
2.4.3: The And Stance: How and Why7m
2.4.4: But … Objections to The And Stance7m
2.4.5: Experts on The And Stance6m
2.5.1: High-Road Go-To Solutions1m
2.5.2: 2MC: Charging for Work Before Authorization1m
2.5.3: Find Common Ground9m
2.5.4: Get It In Writing5m
2.5.5: What Happened Next? Charging for Work Before Authorization2m
2.6.1: What Happened Next? Whose Money Is It?7m
4개의 읽기 자료
Week 2 Overview10m
Week 2 Resources and References10m
Summary of What Creates Energy in Organizations?10m
Summary of Rudeness in the workplace isn't just unpleasant: It's also contagious10m
5개 연습문제
Lesson 2-3 Practice Quiz30m
Lesson 2-4 Practice Quiz30m
Lesson 2-5 Practice Quiz30m
Lesson 2-6 Practice Quiz30m
Week 2 Quiz30m
완료하는 데 5시간 필요
Week 3: Cognitive Biases and Errors at Work
Find out about cognitive bias, and how to identify different types, and how to stop them from derailing you.
완료하는 데 5시간 필요
19개 동영상 (총 73분), 3 개의 읽기 자료, 6 개의 테스트
19개의 동영상
3.2.1: 2MC: Commission Sales2m
3.3.1: It's Not All About You1m
3.3.2: 2MC: Face Embarrassment1m
3.3.3: Overconfidence and Egocentrism8m
3.3.4: Confirmation Bias and Motivated Blindness6m
3.3.5 What Happened Next? Face Embarrassment7m
3.4.1: There are More Cognitive Biases?59
3.4.2: 2MC: Chen Becomes Uncomfortable at Work1m
3.4.3: Stop Digging: Pursuit of Sunk Costs5m
3.4.4: Sinister Attribution Bias6m
3.4.5: Chen's Situation, First Pass3m
3.5.1: Prevention and Recovery: Framing and Reframing1m
3.5.2: 2MC: Chen Uncomfortable at Work, Continued58
3.5.3: Framing7m
3.5.4: Framing in Chen’s Situation4m
3.5.5: Using Reframing as a Tool for Chen6m
3.5.6: What Happened Next? Chen Uncomfortable at Work2m
3.6.1: What Happened Next? Commission Sales4m
3개의 읽기 자료
Week 3 Overview10m
Week 3 Resources and References10m
Summary of Measurement of Social-Evaluative Anxiety10m
5개 연습문제
Lesson 3-3 Practice Quiz30m
Lesson 3-4 Practice Quiz30m
Lesson 3-5 Practice Quiz30m
Lesson 3-6 Practice Quiz30m
Week 3 Quiz30m
완료하는 데 5시간 필요
Week 4: When Things Go Wrong
Despite your best efforts, sometimes problems can’t be avoided. Learn an effective strategy for apologizing, and how to engage in disputes professionally.
완료하는 데 5시간 필요
19개 동영상 (총 78분), 2 개의 읽기 자료, 5 개의 테스트
19개의 동영상
4.2.1: 2MC: Speak Up or Keep Quiet1m
4.3.1: Identifying Problems1m
4.3.2: 2MC: Leaving Off a Data Point1m
4.3.3: Mindset6m
4.3.4: Are You Sure You Have a Problem?7m
4.3.5: What Happened Next? Leaving Off a Data Point5m
4.4.1: When You Are in the Wrong: Professional Apologies1m
4.4.2: 2MC: You Messed Up1m
4.4.3: The Four Rs of Apologizing: Remorse and Responsibility5m
4.4.4: The Four Rs of Apologizing: Rehabilitation and Recompense5m
4.4.5: What Happened Next? You Messed Up2m
4.5.1: Having Disputes Professionally1m
4.5.2: 2MC: Just Don't Hire Anyone Over 40...1m
4.5.3: Having Disputes Professionally: Rules One and Two6m
4.5.4: Having Disputes Professionally: Rules Three, Four, and Five7m
4.5.5: Review - and What Happened Next? Hire No One Over 407m
4.6.1: What Happened Next? Speak Up or Keep Quiet4m
4.7.1: Bringing it All Together7m
2개의 읽기 자료
Week 4 Overview10m
Week 4 Resources and References10m
4개 연습문제
Lesson 4-3 Practice Quiz30m
Lesson 4-4 Practice Quiz30m
Lesson 4-5 Practice Quiz30m
Week 4 Quiz30m
Professional IQ: Preventing and Solving Problems at Work 특화 과정 정보
In this Specialization, Professional IQ: Preventing Solving Problems at Work, learners use real-world dilemmas and ethical problems experienced by professionals around the world to clarify and articulate their personal values as a foundation for the issues they face. Many successful people use these skills every day—and you should too: making strong decisions; recognizing and avoiding career-damaging pitfalls; preventing and resolving conflicts so as to be value-added members of teams; knowing how and when to apologize effectively; knowing how to ask constructive questions that advance work; and honing leadership skills—whether for being influential at work or holding a position of authority. Learners develop a Personal Leadership Credo, as part of a portfolio applying the skills from the course in situations that learners develop themselves.
This Specialization features guest speakers from the following organizations: The University of Illinois Community Credit Union; ZipDX; Rosentreter Group; University of Kansas; Studio Helix Medical Exercise and Bodywork, LLC; Advanced Micro Devices; Vedder Price, P.C.; Circuit Court of Cook County; Sierra Training Associates Inc.; and the University of Illinois at Urbana-Champaign.
For the names and biographies of individual guest speakers, please see the "Guest Experts" page within each course.
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강좌에 등록하면 바로 모든 비디오, 테스트 및 프로그래밍 과제(해당하는 경우)에 접근할 수 있습니다. 상호 첨삭 과제는 이 세션이 시작된 경우에만 제출하고 검토할 수 있습니다. 강좌를 구매하지 않고 살펴보기만 하면 특정 과제에 접근하지 못할 수 있습니다.
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