About this Course
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지금 바로 시작해 나만의 일정에 따라 학습을 진행하세요.

탄력적인 마감일

일정에 따라 마감일을 재설정합니다.

초급 단계

완료하는 데 약 8시간 필요

권장: 4 weeks (4 lessons); 4-6 hours of learner work per lesson; total time for the course = 16 - 24 hours...

영어

자막: 영어

귀하가 습득할 기술

Pharmacy Healthcare Organization OperationsPublic Health and Wellness Healthcare Organization OperationsMedical Healthcare Organization OperationsHealthcare AdministrationDental Healthcare Organization Operations

100% 온라인

지금 바로 시작해 나만의 일정에 따라 학습을 진행하세요.

탄력적인 마감일

일정에 따라 마감일을 재설정합니다.

초급 단계

완료하는 데 약 8시간 필요

권장: 4 weeks (4 lessons); 4-6 hours of learner work per lesson; total time for the course = 16 - 24 hours...

영어

자막: 영어

강의 계획 - 이 강좌에서 배울 내용

1
완료하는 데 4시간 필요

Lesson One: Definition of Quality and Quality Improvement in Healthcare Organizations

This lesson provides an overview of the course as well as an overview of quality and quality improvement in healthcare organizations....
16 readings, 3 quizzes
16개의 읽기 자료
[INFO] STEP-BY-STEP FAST-TRACK PATHWAY TO THE CERTIFICATE 10m
[INFO] Course Syllabus10m
[INFO] PDF of Course Content for Certificate Students Only10m
[INFO] IMPORTANT NOTE – IF YOU PREFER OR NEED EITHER: 1) AN AUDIO VERSION OF THIS COURSE, OR 2) THE COURSE IN A LANGUAGE OTHER THAN AMERICAN ENGLISH 10m
[FUN] Welcome and Find Your Seat10m
[INFO] Welcome and Course Overview10m
[INFO] Welcome and Lesson One Overview10m
[INFO] Topic 1. Definition of Healthcare Organization Quality and Quality Improvment10m
[INFO] Topic 2. Healthcare Organization Quality Improvment Frameworks/Models10m
[INFO] Topic 3. Healthcare Organization Quality Domains10m
[INFO] Topic 4. Organizations Which Encourage Quality in Healthcare Organizations10m
[INFO] Topic 5. Types of Quality Measures in Healthcare Organizations10m
[PREP] Read This Before Doing the Quiz [PREP] Lesson One "Create Your Own Healthcare Organization Quality Improvement Program"10m
[FUN] Lesson One Trivia Question2m
[FUN] Lesson One Trivia Question Answer5m
[FUN] Lesson One Virtual Field Trip5m
3개 연습문제
[INFO] PDF of Course Content for Certificate Students Only1m
[CERT] Lesson One Quiz20m
[PREP] Lesson One "Create Your Own Healthcare Organization Quality Improvement Program"21m
2
완료하는 데 3시간 필요

Lesson Two: Quality and Quality Improvement Measures in Healthcare Organizations

This lesson provides an overview of quality and quality improvement measures in healthcare organizations....
10 readings, 2 quizzes
10개의 읽기 자료
[INFO] Welcome and Lesson Two Overview10m
[INFO] Topic 1. Medical Quality Measures in Healthcare Organizations10m
[INFO] Topic 2. Dental Quality Measures in Healthcare Organizations10m
[INFO] Topic 3. Pharmacy Quality Measures in Healthcare Organizations10m
[INFO] Topic 4. Health Insurance Plan Quality Measures 10m
[INFO] Topic 5. Public Health Quality Measures of Healthcare Organizations10m
[PREP] Read This Before Doing the Quiz [PREP] Lesson Two "Create Your Own Healthcare Organization Quality Improvement Program"10m
[FUN] Lesson Two Trivia Question2m
[FUN] Lesson Two Trivia Question Answer7m
[FUN] Lesson Two Virtual Field Trip7m
2개 연습문제
[CERT] Lesson Two Quiz20m
[PREP] Lesson Two "Create Your Own Healthcare Organization Quality Improvement Program"3m
3
완료하는 데 3시간 필요

Lesson Three: Data Collection and Analysis Methodologies for Quality and Quality Improvement Measures in Healthcare Organizations

This lesson provides an overview of data collection and analysis methodologies for quality and quality improvement measures in healthcare organizations...
10 readings, 2 quizzes
10개의 읽기 자료
[INFO] Welcome and Lesson Three Overview10m
[INFO] Topic 1. Types of Quality Data in Healthcare Organizations10m
[INFO] Topic 2. Quality Data Methodology in Healthcare Organizations10m
[INFO] Topic 3. Quality Tools in Healthcare Organizations: Cause-and-Effect Diagram and Check Sheet10m
[INFO] Topic 4. Quality Tools in Healthcare Organizations: Control Charts and Histogram10m
[INFO] Topic 5. Quality Tools in Healthcare Organizations: Pareto Chart, Scatter Diagram, and Stratification10m
[PREP] Read This Before Doing the Quiz [PREP] Lesson Three "Create Your Own Healthcare Organization Quality Improvement Program"10m
[FUN] Lesson Three Trivia Question2m
[FUN] Lesson Three Trivia Question Answer7m
[FUN] Lesson Three Virtual Field Trip7m
2개 연습문제
[CERT] Lesson Three Quiz20m
[PREP] Lesson Three "Create Your Own Healthcare Organization Quality Improvement Program"9m
4
완료하는 데 4시간 필요

Lesson Four: Design a Healthcare Organization Quality Improvement Program

This lesson is a synthesis of the course material to design a quality improvement program in a healthcare organization the way you would have things run in the best of all worlds....
8 readings, 3 quizzes
8개의 읽기 자료
[INFO] Welcome and Lesson Four Overview7m
[INFO] Topic 1. Synthesize Course Content10m
[INFO] Topic 2. Generate An Effective Electronic Spreadsheet10m
[INFO] Topic 3. Judge the Quality of a Spreadsheet10m
[FUN] Lesson Four Trivia Question2m
[FUN] Lesson Four Trivia Question Answer7m
[FUN] Lesson Four Virtual Field Trip7m
[INFO] Thank You For Participating in This Course7m
2개 연습문제
[CERT] Synthesize Course Content Self-Evaluation14m
[CERT] Generate an Effective Electronic Spreadsheet Self-Evaluation8m

강사

Avatar

Margaret Kilduff, Ph.D.

Professor Emerita
Rutgers Biomedical and Health Sciences

러트거스 뉴저지 주립 대학교 정보

Healthcare Organization Operations 전문 분야 정보

The healthcare tetralogy specialization is intended for anyone interested in healthcare organization as practiced in the United States. A range of healthcare organizations are discussed (e.g., medical, dental, pharmaceutical, and public health). The specialization is particularly useful to anyone working in the healthcare industry who either has: 1) a developing interest in the issues important to the administration of healthcare organization operations; or 2) some expertise, but wishes an overview or refresher of the issues. However, those who do not work in the healthcare industry, but who interact with healthcare organizations of any type as patients/consumers will also find the specialization informative. Through the four courses in the specialization, you will cover many aspects of healthcare organization operations including the relationship between healthcare organizations and the health system as well as health care delivery, business process management, and quality improvement within healthcare organizations. Upon completion of the specialization, those who interact with healthcare organizations as patients/consumers will have a better understanding of the issues involved in the effective administration of healthcare organizations and operations. Those working in the healthcare industry, upon completion of the specialization, will be better able to contribute to the effective administration of the healthcare organization’s operations....
Healthcare Organization Operations

자주 묻는 질문

  • 강좌에 등록하면 바로 모든 비디오, 테스트 및 프로그래밍 과제(해당하는 경우)에 접근할 수 있습니다. 상호 첨삭 과제는 이 세션이 시작된 경우에만 제출하고 검토할 수 있습니다. 강좌를 구매하지 않고 살펴보기만 하면 특정 과제에 접근하지 못할 수 있습니다.

  • 강좌를 등록하면 전문 분야의 모든 강좌에 접근할 수 있고 강좌를 완료하면 수료증을 취득할 수 있습니다. 전자 수료증이 성취도 페이지에 추가되며 해당 페이지에서 수료증을 인쇄하거나 LinkedIn 프로필에 수료증을 추가할 수 있습니다. 강좌 내용만 읽고 살펴보려면 해당 강좌를 무료로 청강할 수 있습니다.

  • There are two ways to communicate directly with the instructor – one private (seen only by you and the instructor) and one public (seen by the instructor and all learners in the course). The private communication is via the comment feature within the course. The instructor sees all comments and will attempt to respond to each comment within 24 hours. The instructor also provides a direct email address with the response should future communication be needed or of interest. The public communication is via the course Feedback Discussion Forums. The instructor tries to respond to all comments in the Feedback Discussion Forums within 24 hours.

  • Each section of the course is marked to indicate its relevance to the work required to obtain the certificate. The markings are:

    [CERT]: the section contains work which you must successfully complete to obtain the certificate.

    [INFO]: the section provides information relevant to the work required for the certificate.

    [PREP]: the section provides practice for the certificate work.

    [FUN]:the section provides either: 1) interesting additional information which is supplemental, but not needed for the certificate; 2) an opportunity to post your comments on a specified topic for discussion with course colleagues, if you choose to do so; or 3) an opportunity to provide feedback on the course, if you choose to do so. If you are not interested in the [FUN] sections, skip them.

  • The short answer is that certificate learners need to successfully complete the six course sections marked [CERT]. These are:

    Quiz: [CERT] Lesson One Quiz

    Quiz: [CERT] Lesson Two Quiz

    Quiz: [CERT] Lesson Three Quiz

    Quiz: [CERT] Synthesize Course Content Self-Evaluation

    Quiz: [CERT] Generate an Effective Spreadsheet Self-Evaluation

    Peer Review: [CERT] Spreadsheet Submission and Evaluation

    The Lesson One Quiz, Lesson Two Quiz, and Lesson Three Quiz are each open book, open note. You can take each quiz as many times as you want.

    The self-evaluation “quizzes” are your own self-evaluation of the work that you have developed for the Peer Review project. The purpose of the self-evaluations is to ensure that all of the required elements of the peer review submission are completed before submission.

    The Peer Review project is the capstone project for the course. The capstone project for the course requires learners to critically synthesize the material from the course and communicate/present the synthesized material to their learner colleagues. Each project is presented to learner colleagues via the peer-review feature and each learner evaluates the project of two learner colleagues.

    The peer-review feature is chosen because each project is presented from the perspective of the Chief Executive Officer (CEO) of that healthcare organization. One skill required of all CEOs is the ability to communicate/present their thinking and conclusions to others and expect evaluation and feedback. Another skill required of all CEOs is the ability to critically evaluate the presentation, thinking, and conclusions of others.

  • Everyone - and I mean everyone including the instructor for this (the) course(s) - who needs to pass a test or evaluation to obtain something (e.g., driver's license, specific grade, a certificate) wants to know at the beginning of the process how best to complete that process quickly, efficiently, and successfully.

    This process for earning the certificate for the course is specified at the beginning of the course in a section entitled” STEP-BY-STEP FAST-TRACK PATHWAY TO THE CERTIFICATE’ which is a step-by-step instructor recommended 12-step pathway to successfully complete work required to obtain the certificate as quickly and efficiently as possible.

  • The format for the course is different from most of the other Coursera courses. Most of the Coursera courses present course content through video lectures. This course presents course content through [INFO] readings (text). Links to optional [FUN] material, including videos, external to the course are included in the text.

    The primary reason this format was chosen is because it allows each learner to better establish an individual learning pathway; it allows each learner to better customize what is learned and how learning occurs. Each learner can easily see the content topics for a lesson/module and easily reorder how they are read or merely skim those of little interest.

    However, for those who wish a more in-depth knowledge of a topic, the embedded links take that learner to websites external to the course with additional information. The use of embedded links makes full use of the fact that the course is delivered online – and that there is a world of interesting, useful, and in-depth information external to the course.

    Readings/text [INFO] content is presented as a series of questions and answers - the Socratic Method. The philosophy behind the use of this method is that this is a better - and much more interesting - way for a learner to master content.

    There are videos in the course. These are professionally produced videos (e.g., from the Smithsonian, National Archives) which are included in the course to provide interesting supplemental - optional [FUN] - content. No video-presented content is needed to complete the work for the certificate. As with the [FUN] links to external material, the use of these optional [FUN] videos allows learners to create their own learning pathway and customize their learning experience.

  • Yes, for certificate learners. For certificate learners, a PDF of the course content is available. This PDF can be read (text-to-speech) using the Adobe Acrobat Reader DC Read-Out-Loud feature. Instructions for use of the Read-Out-Loud feature and the provided PDF are provided within the course.

  • The instructor believes that almost everyone loves trivia questions and road/field trips. So included in the course are [FUN] trivia questions regarding interesting, fun facts and [FUN] "virtual field trips" to the often hidden places of interest on the web. If you are not a fan of either trivia questions or virtual road/field trips, skip these sections of the course.

  • The goal of the course is to enable you to think critically about all aspects of healthcare administration in disciplined, critical, and productive ways. Upon successful completion of the course, those who interact in healthcare organizations as patients/consumers will have a better understanding of the issues involved in the effective administration of healthcare organizations and operations. Those working in the healthcare industry, upon completion of the course, will be better able to contribute to the effective administration of the healthcare organization’s operations.

    Specifically, upon successful completion of the course, the following objectives will be achieved.You will be able to:

    1. Define quality and quality improvement in healthcare organizations

    2. Define quality and quality improvement measures in healthcare organizations

    3. Define data collection and analysis methodologies for quality and quality improvement measures in healthcare organization

    4. Synthesize course content to create a quality improvement program in a healthcare organization

    5. Generate an effective quality improvement spreadsheet suitable for discussion, presentation and printing

    6. Judge the quality (content and format) of the spreadsheet

  • Upon completion of this course, you might want to take another course in the Healthcare Organization Operations specialization. The four courses are:

    Healthcare Organizations and the Health System

    Health Care Delivery in Healthcare Organizations

    Business Process Management in Healthcare Organizations

    Quality Improvement in Healthcare Organizations

    Each course is a stand-alone course; the courses do not build on each other - they complement each other. No one course in the specialization is a prerequisite for another course. If you choose to enroll in all four courses to receive the specialization certificate, the courses can be completed in any order.

    However, the course may inspire you to set a different learning pathway for yourself. You may wish to study one of the topics addressed in the course is more depth. The embedded links may lead you to a source of that in-depth knowledge. Also check the Coursera catalogue to see other Coursera courses.

  • This course is intended for anyone interested in the world of healthcare organization in the United States. A range of healthcare organizations are discussed (e.g., medical, dental, pharmaceutical, and public health). The course is particularly useful to anyone working in the healthcare industry who either has: 1) a developing interest in the issues important to the administration of healthcare organization operations; or 2) some expertise, but wishes an overview or refresher of these issues. However, those who do not work in the healthcare industry, but who interact with healthcare organizations of any type as patients/consumers will also find the course informative.

    Upon completion of the course, those who interact with healthcare organizations as patients/consumers will have a better understanding of the issues involved in the effective administration of healthcare organizations and operations. Those working in the healthcare industry, upon completion of the specialization, will be better able to contribute to the effective administration of the healthcare organization’s operations.

  • No background knowledge is necessary to successfully complete the course. All that is necessary to begin and successfully complete each course in the specialization is an interest in the content and a motivation to complete the course. However, those working in the healthcare industry may find the content more interesting and relevant.

  • The photo is a composite of photos downloaded from Unsplash (https://unsplash.com/) by Natanael Melchor, Umari Bethan, and Adhy Savala.

  • No, neither Rutgers University academic credit nor continuing education units (CEUs) are earned upon the successful completion of the course.

  • No, this is not a course on healthcare insurance. This is course from the perspective of the healthcare organization on organizational administration and operations. This is not a course on the Affordable Care Act (ACA) which is often called Obamacare. The instructor for this course has taught courses from the patient/customer perspective on methods for paying for health care. This is not that course, however, this course is a good prerequisite for an ACA course. The patient/customer perspective on payment methods is a difficult and involved topic. If you are interested in that topic, please check the Coursera catalog or contact the instructor.

  • The course assessments are in American English. The project submission must be in American English. All links to external resources are to resources presented in American English. The course focuses on healthcare organizations in the United States. However, some people may find it useful to read some or all course content in a language other than American English.

    Translation of required course material from written American English to another language is possible using the provided PDF of the course and Google Translate.An Adobe PDF file of the course content is available to certificate learners.This PDF can be used to produce a written version of the course in many different languages using Google Translate.Instructions are provided within the course.

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