This course provides the essential skills and knowledge that you as a supervisor will need to understand and communicate effectively with employees and customers from a wide variety of backgrounds. At its conclusion, you will be able to:
제공자:
ICPM 인증 관리자 전문 자격증ICPM(인증받은 전문 관리자 연구소)이 강좌에 대하여
최근 조회 49,490회
유연한 마감일
일정에 따라 마감일을 재설정합니다.
공유 가능한 수료증
완료 시 수료증 획득
100% 온라인
지금 바로 시작해 나만의 일정에 따라 학습을 진행하세요.
다음 특화 과정의 3개 강좌 중 1번째 강좌:
초급 단계
To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.
완료하는 데 약 10시간 필요
영어
자막: 프랑스어, 포르투갈어 (유럽), 러시아어, 영어, 스페인어
배울 내용
Explain the unique role of supervisors in building a work environment that balances organizational goals with the rights of employees.
Explain how supervisors can communicate effectively with individuals and groups by choosing appropriate methods and media for each given situation.
Explain why diversity is crucial to organizational success and apply best practices to ensure that all workers are treated fairly and respectfully.
Explain the role of supervisors in creating a strong customer service culture and why it is crucial to customer retention.
귀하가 습득할 기술
- Building a customer service culture
- Active Listening
- Communication
- Holding effective meetings
- Understanding diverse others
유연한 마감일
일정에 따라 마감일을 재설정합니다.
공유 가능한 수료증
완료 시 수료증 획득
100% 온라인
지금 바로 시작해 나만의 일정에 따라 학습을 진행하세요.
다음 특화 과정의 3개 강좌 중 1번째 강좌:
초급 단계
To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.
완료하는 데 약 10시간 필요
영어
자막: 프랑스어, 포르투갈어 (유럽), 러시아어, 영어, 스페인어
강의 계획표 - 이 강좌에서 배울 내용
완료하는 데 2시간 필요
Creating a Positive Workplace
In this module you will learn and apply knowledge and skills with respect to the supervisor’s position and its unique role in building a work environment that balances organizational goals with the rights and needs of its employees. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
완료하는 데 2시간 필요
7개 동영상 (총 35분), 2 개의 읽기 자료, 2 개의 테스트
완료하는 데 2시간 필요
Becoming Customer-Centric
In this module you will learn and apply skills that supervisors can use to build an organization that is dedicated to meeting customer needs, and why supervisors play a key role in the process of becoming customer-centric. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
완료하는 데 2시간 필요
8개 동영상 (총 39분)
완료하는 데 2시간 필요
Effective Employee Communication
In this module you will develop an understanding of the importance of communication to working with employees and performing the key managerial tasks of planning, organizing, staffing, leading and controlling. In addition you will learn skills for communicating and listening more effectively and provide feedback to employees that helps improve performance. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
완료하는 데 2시간 필요
8개 동영상 (총 43분)
완료하는 데 2시간 필요
Managing a Diverse Workforce
At the conclusion of this module you will understand diversity in the workplace and how diversity benefits organizations. In addition you will learn about major employment laws concerning the treatment of diverse individuals at work, including the treatment of women and sexual harassment in the workplace. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
완료하는 데 2시간 필요
5개 동영상 (총 31분), 1 개의 읽기 자료, 2 개의 테스트
검토
- 5 stars83.43%
- 4 stars12.73%
- 3 stars0.63%
- 2 stars0.95%
- 1 star2.22%
MODERN SUPERVISOR SKILLS 의 최상위 리뷰
DD 제공2022년 5월 31일
This course has been valuable to my knowledge base. Thank you for the opportunity to attend. I have learned valuable lessons and teachings per the sections instructed here. Thank you.
FM 제공2020년 12월 4일
Everything was very educational. Briefly concise and easy to understand. It was an amazing learning experience. Thank you.
MI 제공2021년 5월 5일
I cannot rate it more than five stars :) I will keep it among top courses ever i have attended on Coursera.
OA 제공2021년 11월 21일
I enjoyed the course and learned a lot from it. The content is well organized and focused on practical situations. Thank you.
ICPM 인증 관리자 전문 자격증 정보
Pursue better job opportunities and prove your knowledge and skills confidently with the Certified Supervisor Professional Certificate. Through the Certified Supervisor Professional Certificate you will acquire the supervision skills you need to become an efficient, effective supervisor. Plus, you'll be able to apply what you learn in the real world, immediately to help you advance in your career.
자주 묻는 질문
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Do I need management or supervisory experience to take this course?
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