이 강좌는 ICPM 인증 관리자 전문 자격증의 일부입니다.

Andrew S Koch

제공자:

ICPM 인증 관리자 전문 자격증ICPM(인증받은 전문 관리자 연구소)

이 강좌에 대하여

최근 조회 38,545회

This course provides the essential skills and knowledge that you as a supervisor will need to understand and communicate effectively with employees and customers from a wide variety of backgrounds. At its conclusion, you will be able to:
•	Describe the nature of a supervisor’s position and its role in building a positive work environment.
•	Identify and apply skills for communicating effectively with individuals and groups.
•	Explain the implications of a culturally diverse society and workforce.
•	Explain why a strong customer service culture is crucial to organizational success.
•	Explain the role of the supervisor in creating a customer-centric organization.

Most importantly, you will be able to apply this knowledge immediately to be an effective, efficient supervisor and deal with employees, other managers and customers appropriately and effectively.

If you want to become or are currently working as a supervisor, this course is made for you. You do not need to have management or supervisory. If you have a high school diploma or its equivalent and a few years of work experience, you are qualified for this course. 

There are no prerequisites for this course, and you do not need any special software.

공유 가능한 수료증

완료 시 수료증 획득

100% 온라인

지금 바로 시작해 나만의 일정에 따라 학습을 진행하세요.

다음 특화 과정의 3개 강좌 중 1번째 강좌:

ICPM 인증 관리자

유동적 마감일

일정에 따라 마감일을 재설정합니다.

초급 단계

To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.

완료하는 데 약 10시간 필요

영어

자막: 프랑스어, 포르투갈어 (유럽), 러시아어, 영어, 스페인어

배울 내용

Explain the unique role of supervisors in building a work environment that balances organizational goals with the rights of employees.

Explain how supervisors can communicate effectively with individuals and groups by choosing appropriate methods and media for each given situation.

Explain why diversity is crucial to organizational success and apply best practices to ensure that all workers are treated fairly and respectfully.

Explain the role of supervisors in creating a strong customer service culture and why it is crucial to customer retention.

귀하가 습득할 기술

Building a customer service cultureActive ListeningCommunicationHolding effective meetingsUnderstanding diverse others

공유 가능한 수료증

완료 시 수료증 획득

100% 온라인

지금 바로 시작해 나만의 일정에 따라 학습을 진행하세요.

다음 특화 과정의 3개 강좌 중 1번째 강좌:

ICPM 인증 관리자

유동적 마감일

일정에 따라 마감일을 재설정합니다.

초급 단계

To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.

완료하는 데 약 10시간 필요

영어

자막: 프랑스어, 포르투갈어 (유럽), 러시아어, 영어, 스페인어

강사

강사 평가

4.4/5 (18개의 평가)

Andrew S Koch

Executive Director

Institute of Certified Professional Managers

4,878명의 학습자

3 Courses

제공자:

ICPM(인증받은 전문 관리자 연구소)

강의 계획 - 이 강좌에서 배울 내용

주

주 1

완료하는 데 2시간 필요

Creating a Positive Workplace

In this module you will learn and apply knowledge and skills with respect to the supervisor’s position and its unique role in building a work environment that balances organizational goals with the rights and needs of its employees. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.

완료하는 데 2시간 필요

7개 동영상 (총 35분), 2 개의 읽기 자료, 2 개의 테스트

7개의 동영상

Welcome to the ICPM Certified Supervisor Specialization5m

Welcome to Modern Supervisor Skills2m

What is Management5m

What are Supervisors?5m

Becoming a Supervisor5m

Judging Supervisory Performance4m

Handling Pressure5m

2개의 읽기 자료

Basic Principles of Management15m

Working Remotely During COVID-19: Your Mental Health and Well-being30m

2개 연습문제

Creating a Positive Workplace30m

주

주 2

완료하는 데 2시간 필요

Becoming Customer-Centric

In this module you will learn and apply skills that supervisors can use to build an organization that is dedicated to meeting customer needs, and why supervisors play a key role in the process of becoming customer-centric. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.

완료하는 데 2시간 필요

8개 동영상 (총 39분)

8개의 동영상

What Does Customer-Centric Mean?5m

Building a Customer Service Environment6m

Building a Service Culture4m

Service Philosophy and Mission4m

Service Breakdowns4m

Dealing with Difficult Customers4m

Customer Defection5m

Preventing Dissatisfaction3m

2개 연습문제

Becoming Customer-Centric30m

주

주 3

완료하는 데 2시간 필요

Effective Employee Communication

In this module you will develop an understanding of the importance of communication to working with employees and performing the key managerial tasks of planning, organizing, staffing, leading and controlling. In addition you will learn skills for communicating and listening more effectively and provide feedback to employees that helps improve performance. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.

완료하는 데 2시간 필요

8개 동영상 (총 43분)

8개의 동영상

What is Communication4m

Giving and Receiving Feedback4m

Spoken Communication6m

Written Communication4m

Spoken Group Communication 6m

Written Group Communication5m

Nonverbal Communication5m

Getting Your Message Across6m

2개 연습문제

Employee Communication30m

주

주 4

완료하는 데 2시간 필요

Managing a Diverse Workforce

At the conclusion of this module you will understand diversity in the workplace and how diversity benefits organizations. In addition you will learn about major employment laws concerning the treatment of diverse individuals at work, including the treatment of women and sexual harassment in the workplace. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.

완료하는 데 2시간 필요

5개 동영상 (총 31분), 1 개의 읽기 자료, 2 개의 테스트

5개의 동영상

What is Workforce Diversity?5m

Legal Basis of Diversity6m

Women in the Workplace5m

Sexual Harassment6m

Generational Differences6m

1개의 읽기 자료

Sexual Harassment Terminology10m

2개 연습문제

Managing Diversity30m

ICPM 인증 관리자 전문 자격증 정보

Pursue better job opportunities and prove your knowledge and skills confidently with the Certified Supervisor Professional Certificate. Through the Certified Supervisor Professional Certificate you will acquire the supervision skills you need to become an efficient, effective supervisor. Plus, you'll be able to apply what you learn in the real world, immediately to help you advance in your career.

Completing the Certified Supervisor Professional Certificate helps to prepare you for ICPM's Certified Supervisor Certification examination. CS certification is designed from the ground up to assess your skills in multiple key areas and prove to others that you have what it takes to be a supervisor. Earning the CS certification is easy. 1. Register for the specialization. 2. Pass 3 challenging courses at your own pace. 3. Register and sit for the ICPM Certified Supervisor examination. Please note that there is an additional fee to sit for the CS examination. Each course includes a written assignment that will require students to put into practice the knowledge they have gained throughout each course. Successful completion of course projects will require the basic understanding of the topics covered and the ability to relate those topics to the real world. The objective of each project is to determine whether students have understood course concepts and are able to use them in a real world setting.

자주 묻는 질문

강의 및 과제를 언제 이용할 수 있게 되나요?
강의 및 과제 이용 권한은 등록 유형에 따라 다릅니다. 청강 모드로 강좌를 수강하면 대부분의 강좌 자료를 무료로 볼 수 있습니다. 채점된 과제를 이용하고 수료증을 받으려면 청강 도중 또는 이후에 수료증 경험을 구매해야 합니다. 청강 옵션이 표시되지 않는 경우:
강좌에서 청강 옵션을 제공하지 않을 수 있습니다. 대신 무료 평가판을 사용하거나 재정 지원을 신청할 수 있습니다.
이 수료 과정을 구독하면 무엇을 이용할 수 있나요?
강좌를 등록하면 수료 과정의 모든 강좌에 접근할 수 있고 강좌를 완료하면 수료증을 취득할 수 있습니다. 전자 수료증이 성취도 페이지에 추가되며, 해당 페이지에서 수료증을 인쇄하거나 LinkedIn 프로필에 수료증을 추가할 수 있습니다. 강좌 내용만 읽고 살펴보려면 해당 강좌를 무료로 청강할 수 있습니다.
Do I need management or supervisory experience to take this course?
No management or supervisory experience is required, but might be helpful.
Do I need any special software?
No special software is needed.

궁금한 점이 더 있으신가요? 학습자 도움말 센터를 방문해 보세요.

Modern Supervisor Skills