This course provides the essential skills and knowledge that you as a supervisor will need to understand and communicate effectively with employees and customers from a wide variety of backgrounds. At its conclusion, you will be able to:
제공자:


이 강좌에 대하여
To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.
배울 내용
Explain the unique role of supervisors in building a work environment that balances organizational goals with the rights of employees.
Explain how supervisors can communicate effectively with individuals and groups by choosing appropriate methods and media for each given situation.
Explain why diversity is crucial to organizational success and apply best practices to ensure that all workers are treated fairly and respectfully.
Explain the role of supervisors in creating a strong customer service culture and why it is crucial to customer retention.
귀하가 습득할 기술
- Building a customer service culture
- Active Listening
- Communication
- Holding effective meetings
- Understanding diverse others
To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.
강의 계획표 - 이 강좌에서 배울 내용
Creating a Positive Workplace
In this module you will learn and apply knowledge and skills with respect to the supervisor’s position and its unique role in building a work environment that balances organizational goals with the rights and needs of its employees. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
Becoming Customer-Centric
In this module you will learn and apply skills that supervisors can use to build an organization that is dedicated to meeting customer needs, and why supervisors play a key role in the process of becoming customer-centric. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
Effective Employee Communication
In this module you will develop an understanding of the importance of communication to working with employees and performing the key managerial tasks of planning, organizing, staffing, leading and controlling. In addition you will learn skills for communicating and listening more effectively and provide feedback to employees that helps improve performance. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
Managing a Diverse Workforce
At the conclusion of this module you will understand diversity in the workplace and how diversity benefits organizations. In addition you will learn about major employment laws concerning the treatment of diverse individuals at work, including the treatment of women and sexual harassment in the workplace. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
검토
- 5 stars83.43%
- 4 stars12.73%
- 3 stars0.63%
- 2 stars0.95%
- 1 star2.22%
MODERN SUPERVISOR SKILLS 의 최상위 리뷰
This course has been valuable to my knowledge base. Thank you for the opportunity to attend. I have learned valuable lessons and teachings per the sections instructed here. Thank you.
Everything was very educational. Briefly concise and easy to understand. It was an amazing learning experience. Thank you.
I cannot rate it more than five stars :) I will keep it among top courses ever i have attended on Coursera.
I enjoyed the course and learned a lot from it. The content is well organized and focused on practical situations. Thank you.
ICPM 인증 관리자 전문 자격증 정보
Pursue better job opportunities and prove your knowledge and skills confidently with the Certified Supervisor Professional Certificate. Through the Certified Supervisor Professional Certificate you will acquire the supervision skills you need to become an efficient, effective supervisor. Plus, you'll be able to apply what you learn in the real world, immediately to help you advance in your career.

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