Technical Support Fundamentals

Awesome course designed by google. Thank you very much. Knowledge gained in just introductery leactures started burning desire in me to complete whole syllabus. Every bit of program is worth the time.

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

I am working in IT and wanted to do a refresher on the fundamentals and this course is really worth it. Good job Google and thank you for an affordable solution to getting my refresher and certificate

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

You were such a hit. Thanks for this course and the next five more! On behalf of our entire organization, thanks again for taking the Conference to a whole new level of education and professionalism!!

An excellent introductory course. The all around material was well presented, the instructors are doing a great job passing on their knowledge. The weekly assignments were interesting and fun to take.

Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.

I loved how useful all of the information in this course was. I love how much the instructors really seemed to be so in love with their careers. Its the most fun I've had learning in a very long time.

It was great learning with all the mentors and I learned lots of new things and also get to know about the experiences of the mentors themselves. Also, I am looking forward to continuing this journey.

It was very basic and the labs were difficult to access and use. I already know most of this material but I guess it is okay for someone who knows nothing about network hardware and customer support.

This was fun. I thought parts of it got a little more detailed without providing underlying information or didn't get into enough information but I understand that this is the introduction to it all.

I would have rated this as a 5, but I don't feel the peer reviews are fair. Everyone is entitled to their opinion and they aren't always open minded when it comes to someone's point of view or ideas.

This does a great job at what it does - teaching fundamentals.\n\nIf someone from a background light on computers wanted to learn a great deal in easy to manage segments, this is definitely for them.

Great course. The fundamentals that you learn in this course are comprehensive and will give what I think is a great foundation to stand upon for the next courses in your program. Good luck everyone!

Very effective course. It's drafted in such a way that everyone understands it quickly. Thanks to the mentors for such a marvelous effort. Keep rocking so the very best . Kudos for your efforts team.

Beginner Friendly\n\nThis course is very good for beginners who don't know anything about IT.\n\nIt's a very good start if you want to dive into the field of IT support or any computer related field.

A great high-level overview of Computer Networks and Networks. Paced just right, and plenty of good information. Not an in-depth course, but accessible to those wanting an introduction to networking.

The course is very inforamtive and well-organized and it is presented in a good way suitable for the beginners. However, I did not like the quiz labs because they always make my screen stop working .

As an IT specialist, I wanted to make sure I had the basics down. I was able to get through this course very quickly, but this course is really good at starting from scratch and building upon itself.

Thank you to all who put effort into creating this course!\n\nIt is a start to something more for a lot of people including myself. I've learned a lot and appreciate how simple and informative it is.