This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.
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초급 단계
완료하는 데 약 23시간 필요
영어
자막: 영어, 스페인어, 포르투갈어 (브라질)
귀하가 습득할 기술
Binary CodeCustomer SupportLinuxTroubleshooting
공유 가능한 수료증
완료 시 수료증 획득
100% 온라인
지금 바로 시작해 나만의 일정에 따라 학습을 진행하세요.
유동적 마감일
일정에 따라 마감일을 재설정합니다.
초급 단계
완료하는 데 약 23시간 필요
영어
자막: 영어, 스페인어, 포르투갈어 (브라질)
제공자:
The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses.
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완료하는 데 4시간 필요
Introduction to IT
Welcome to Technical Support Fundamentals, the first course of the IT Support Professional Certificate! By enrolling in this course, you are taking the first step to kickstarting your career in tech. In the first week of the course, we'll learn about how computers were invented, how they've evolved over time, and how they work today. We will also learn about what an "IT Support Specialist" is and what they do in their job. By the end of this module, you will know how to count like a computer using binary and understand why these calculations are so powerful for society. So let's get started!
완료하는 데 4시간 필요
14개 동영상 (총 51분), 6 개의 읽기 자료, 3 개의 테스트
14개의 동영상
What is IT?4m
What does an IT Support Specialist do?2m
Course Introduction2m
From Abacus to Analytical Engine5m
The Path to Modern Computers11m
Kevin Career1m
Computer Language3m
Character Encoding3m
Binary2m
How to Count in Binary3m
Abstraction2m
Computer Architecture Overview3m
Kevin Advice1m
6개의 읽기 자료
Navigating Coursera10m
Program Surveys10m
How to Use Discussion Forums10m
Get to Know Your Classmates10m
Supplemental Reading on Logic Gates10m
About Graded Plugins10m
3개 연습문제
Binary30m
Computer Architecture30m
How to Count in Binary30m
완료하는 데 5시간 필요
Hardware
In the second week of this course, we'll learn about what's inside a computer. We'll learn all about the hardware components or different pieces inside a computer. We'll discover what each component does and how they work together to make a computer function. By the end of this module, you will also know how to build a computer from scratch!
완료하는 데 5시간 필요
16개 동영상 (총 79분), 7 개의 읽기 자료, 4 개의 테스트
16개의 동영상
Introduction to Computer Hardware4m
Programs and Hardware8m
Joe Diversity1m
CPU4m
RAM3m
Motherboards3m
Storage4m
Power Supplies4m
Mobile Devices3m
Batteries and Charging Systems4m
Peripherals4m
BIOS4m
Ben's Advice1m
Putting it All Together21m
Mobile Device Repair2m
7개의 읽기 자료
Supplemental Reading for CPUs10m
Supplemental Reading for CPU architecture10m
Supplemental Reading for Data Storage10m
Supplemental Readings for Batteries and Charging Systems10m
Supplemental Reading for USB Peripherals10m
Supplemental Reading for Projectors10m
About Graded Plugins10m
4개 연습문제
The Modern Computer30m
Components30m
Starting It Up30m
Assemble a Computer30m
완료하는 데 6시간 필요
Operating System
In the third week of this course, we'll learn about operating systems. We'll discuss the common operating systems that are used today and understand how they work with the computer hardware. We'll learn about the "boot process" of an operating system and show you how to install Windows, Linux and Mac OSX operating systems from scratch. By the end of this module, you'll use the Qwiklabs environment to interact directly with the Windows and Linux operating systems.
완료하는 데 6시간 필요
21개 동영상 (총 69분), 6 개의 읽기 자료, 5 개의 테스트
21개의 동영상
Remote Connection and SSH5m
Remote Connections on Windows4m
Components of an Operating System6m
Files and File Systems3m
Process Management2m
Memory Management2m
I/O Management2m
Interacting with the OS: User Space3m
Logs2m
The Boot Process2m
Mobile Operating Systems1m
Cindy Drive & Career Path1m
Choosing an Operating System3m
Virtual Machines2m
Installing Windows5m
Installing Linux6m
What is Chrome OS?3m
Installing Mac OS X3m
Tri Ngo Obstacles & How to be successful in IT1m
Introduction to Qwiklabs1m
6개의 읽기 자료
Supplemental reading for Remote Connections in Windows10m
Supplemental Reading for Chrome OS10m
Supplemental Reading for ReFS File System10m
Supplemental Reading for Choosing an OS10m
Supplemental Reading for Ubuntu10m
Instructions for Accessing Linux and Windows Qwiklabs10m
3개 연습문제
What is an Operating System?30m
Installing an Operating System30m
Accessing Qwiklabs30m
완료하는 데 2시간 필요
Networking
In the fourth week of this course, we'll learn about computer networking. We'll explore the history of the Internet and what "The Web" actually is. We'll also discuss topics like Internet privacy, security, and what the future of the Internet may look like. You'll also understand why the Internet has limitations even today. By the end of this module, you will know how the Internet works and recognize both the positive and negative impacts the Internet has had on the world.
완료하는 데 2시간 필요
14개 동영상 (총 43분), 1 개의 읽기 자료, 2 개의 테스트
14개의 동영상
Basics of Networking7m
Networking Hardware3m
Language of the Internet2m
The Web3m
Victor First Job1m
History of the Internet4m
Limitations of the Internet3m
Impact3m
Internet of Things1m
Gian What he does in Android Security1m
Privacy and Security3m
Heather Adkins Keeping Hackers Out2m
Learner Story: Melinda40
1개의 읽기 자료
Supplemental Reading for Internet of Things10m
2개 연습문제
Limitations of the Internet30m
Networking50m
검토
TECHNICAL SUPPORT FUNDAMENTALS의 최상위 리뷰
ES 제공2020년 6월 2일
This was a very fun course! I really enjoyed the style and pace of the information given. A lot of technical information was given while the course made it easy to take in and comprehend the material!
SS 제공2020년 7월 23일
While not exactly perfect, it is an outstanding course to get introduced to IT support along with great samples of issues one may come across, along with great hands on practice via a virtual machine.
JM 제공2018년 2월 14일
Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.
JP 제공2020년 4월 26일
Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.
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