About this Course
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다음 전문 분야의 5개 강좌 중 1번째 강좌:

100% 온라인

지금 바로 시작해 나만의 일정에 따라 학습을 진행하세요.

유동적 마감일

일정에 따라 마감일을 재설정합니다.

초급 단계

완료하는 데 약 20시간 필요

권장: 8 - 10 hours per week...

영어

자막: 영어, 스페인어, 포르투갈어 (브라질)

귀하가 습득할 기술

Binary CodeCustomer SupportLinuxTroubleshooting
Professional Certificate을(를) 수강하는 학습자
  • Technical Support Associates
  • Customer Care Reps
  • Communication Technicians
  • IT Support
  • Retailers

다음 전문 분야의 5개 강좌 중 1번째 강좌:

100% 온라인

지금 바로 시작해 나만의 일정에 따라 학습을 진행하세요.

유동적 마감일

일정에 따라 마감일을 재설정합니다.

초급 단계

완료하는 데 약 20시간 필요

권장: 8 - 10 hours per week...

영어

자막: 영어, 스페인어, 포르투갈어 (브라질)

강의 계획 - 이 강좌에서 배울 내용

1
완료하는 데 4시간 필요

Introduction to IT

14개 동영상 (총 51분), 6 readings, 3 quizzes
14개의 동영상
What is IT?4m
What does an IT Support Specialist do?2m
Course Introduction2m
From Abacus to Analytical Engine5m
The Path to Modern Computers11m
Kevin Career1m
Computer Language3m
Character Encoding3m
Binary2m
How to Count in Binary3m
Abstraction2m
Computer Architecture Overview3m
Kevin Advice1m
6개의 읽기 자료
Navigating Coursera10m
Program Surveys10m
How to Use Discussion Forums10m
Get to Know Your Classmates10m
Supplemental Reading on Logic Gates10m
About Graded Plugins10m
3개 연습문제
Binary30m
Computer Architecture30m
How to Count in Binary30m
2
완료하는 데 4시간 필요

Hardware

16개 동영상 (총 79분), 6 readings, 3 quizzes
16개의 동영상
Introduction to Computer Hardware4m
Programs and Hardware8m
Joe Diversity1m
CPU4m
RAM3m
Motherboards3m
Storage4m
Power Supplies4m
Mobile Devices3m
Batteries and Charging Systems4m
Peripherals4m
BIOS4m
Ben's Advice1m
Putting it All Together21m
Mobile Device Repair2m
6개의 읽기 자료
Supplemental Reading for CPUs10m
Supplemental Reading for CPU architecture10m
Supplemental Reading for Data Storage10m
Supplemental Readings for Batteries and Charging Systems10m
Supplemental Reading for USB Peripherals10m
Supplemental Reading for Projectors10m
3개 연습문제
The Modern Computer30m
Components30m
Starting It Up30m
완료하는 데 1시간 필요

Hardware: Graded Assessment

1 reading, 1 quiz
1개의 읽기 자료
About Graded Plugins10m
1개 연습문제
Assemble a Computer30m
3
완료하는 데 6시간 필요

Operating System

21개 동영상 (총 69분), 5 readings, 5 quizzes
21개의 동영상
Remote Connection and SSH5m
Remote Connections on Windows4m
Components of an Operating System6m
Files and File Systems3m
Process Management2m
Memory Management2m
I/O Management2m
Interacting with the OS: User Space3m
Logs2m
The Boot Process2m
Mobile Operating Systems1m
Cindy Drive & Career Path1m
Choosing an Operating System3m
Virtual Machines2m
Installing Windows5m
Installing Linux6m
What is Chrome OS?3m
Installing Mac OS X3m
Tri Ngo Obstacles & How to be successful in IT1m
Introduction to Qwiklabs1m
5개의 읽기 자료
Supplemental Reading for Chrome OS10m
Supplemental Reading for ReFS File System10m
Supplemental Reading for Choosing an OS10m
Supplemental Reading for Ubuntu10m
Instructions for Accessing Linux and Windows Qwiklabs10m
3개 연습문제
What is an Operating System?30m
Installing an Operating System30m
Accessing Qwiklabs30m
4
완료하는 데 2시간 필요

Networking

13개 동영상 (총 43분), 1 reading, 2 quizzes
13개의 동영상
Basics of Networking7m
Networking Hardware3m
Language of the Internet2m
The Web3m
Victor First Job1m
History of the Internet4m
Limitations of the Internet3m
Impact3m
Internet of Things1m
Gian What he does in Android Security1m
Privacy and Security3m
Heather Adkins Keeping Hackers Out2m
1개의 읽기 자료
Supplemental Reading for Internet of Things10m
2개 연습문제
Limitations of the Internet30m
Networking50m
4.8
3902개의 리뷰Chevron Right

Technical Support Fundamentals의 최상위 리뷰

대학: ALMay 8th 2019

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

대학: FKMar 10th 2018

An excellent introductory course. The all around material was well presented, the instructors are doing a great job passing on their knowledge. The weekly assignments were interesting and fun to take.

강사

Google 정보

The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses....

Google IT 지원 전문 자격증 정보

This five-course certificate, developed by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google. If you’ve been tinkering with IT or are new to the field, you’re at the right place. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all Americans. Check out this video to learn more. Upon completion of the certificate, you can share your information with top employers like Cognizant, GE Digital, H&R Block, Hulu, J.M. Smucker, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, UPMC, Veterans United Home Loans, Walmart and their subsidiaries, and of course, Google. Through a mix of video lectures, quizzes, and hand-on labs and widgets, the program will introduce you to troubleshooting and customer service, networking, operating systems, system administration and security. Along the way, you’ll hear from Googlers with unique backgrounds whose own foundation in IT support served as a jumping off point for their careers. By dedicating about five hours a week, you can complete the certificate in under six months. You can skip through content that you might already know and speed ahead to the graded assessments. The content in the Google IT Support Professional Certificate is licensed under a Creative Commons Attribution 4.0 International License....
Google IT 지원

자주 묻는 질문

  • 강좌에 등록하면 바로 모든 비디오, 테스트 및 프로그래밍 과제(해당하는 경우)에 접근할 수 있습니다. 상호 첨삭 과제는 이 세션이 시작된 경우에만 제출하고 검토할 수 있습니다. 강좌를 구매하지 않고 살펴보기만 하면 특정 과제에 접근하지 못할 수 있습니다.

  • 강좌를 등록하면 수료 과정의 모든 강좌에 접근할 수 있고 강좌를 완료하면 수료증을 취득할 수 있습니다. 전자 수료증이 성취도 페이지에 추가되며, 해당 페이지에서 수료증을 인쇄하거나 LinkedIn 프로필에 수료증을 추가할 수 있습니다. 강좌 내용만 읽고 살펴보려면 해당 강좌를 무료로 청강할 수 있습니다.

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