About this Course
7,552

다음의 1/4개 강좌

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지금 바로 시작해 나만의 일정에 따라 학습을 진행하세요.

탄력적인 마감일

일정에 따라 마감일을 재설정합니다.

완료하는 데 약 8시간 필요

권장: 4 weeks, 2-3 hours/week...

영어

자막: 영어

귀하가 습득할 기술

AssertivenessActive ListeningCommunicationManagement

다음의 1/4개 강좌

100% 온라인

지금 바로 시작해 나만의 일정에 따라 학습을 진행하세요.

탄력적인 마감일

일정에 따라 마감일을 재설정합니다.

완료하는 데 약 8시간 필요

권장: 4 weeks, 2-3 hours/week...

영어

자막: 영어

강의 계획 - 이 강좌에서 배울 내용

1
완료하는 데 1시간 필요

Getting Started

Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey....
1 video (Total 3 min), 3 readings
1개의 동영상
3개의 읽기 자료
Course Overview10m
About Our Guest Speakers10m
Pre-Course Survey10m
2
완료하는 데 1시간 필요

Different Types of Conflict

In this module we will describe the different types of conflict, identify the sources of conflict, and explain the levels of conflict. ...
11 videos (Total 39 min)
11개의 동영상
Different Types of Conflict Lesson 29m
Case Study: Working Overtime1m
Case Study: Dominating Team Member2m
Case Study: Communicating with Coworker1m
Interview with Brent Rasmussen4m
Different Types of Conflict Lesson 1 Debrief1m
Different Types of Conflict Lesson 2 Debrief6m
Book Review: MGMT 32m
Book Review: The Courageous Follower3m
Resource: Change Style Indicator3m
3
완료하는 데 3시간 필요

Positive Aspects of Conflict

In this module we will discover the positive aspects of conflict, identify appropriate ways of managing conflict, and differentiate among the causes of conflict....
9 videos (Total 57 min), 1 quiz
9개의 동영상
Positive Aspects of Conflict Lesson 28m
Case Study: Finders Keepers1m
Case Study: Professional Dress2m
Case Study: Benefits Issue3m
Interview with Joseph Chatelle3m
Interview with Chris O'Neal19m
Positive Aspects of Conflict Lesson 1 Debrief3m
Positive Aspects of Conflict Lesson 2 Debrief10m
4
완료하는 데 3시간 필요

Positive Ways of Dealing with Conflict

In this module we will develop positive ways of dealing with conflict, evaluate the cost of conflict, and analyze the impact of conflict to employee engagement and performance. ...
10 videos (Total 40 min), 1 quiz
10개의 동영상
Positive Ways of Dealing with Conflict Lesson 23m
Case Study: Performance Evaluation1m
Case Study: Silence is Acceptance3m
Case Study: Dealing with Young Workers3m
Interview with Karen Kaye5m
Positive Ways of Dealing with Conflict Lesson 1 Debrief6m
Positive Ways of Dealing with Conflict Lesson 2 Debrief5m
Book Review: Crucial Confrontations4m
Book Review: Leadership, Theory, Skill Development2m
5
완료하는 데 21분 필요

Course Wrap-up

Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey. ...
1 video (Total 1 min), 2 readings
1개의 동영상
2개의 읽기 자료
Message from UCI Extension10m
Post-Course Survey10m
4.3
116개의 리뷰Chevron Right

38%

이 강좌를 수료한 후 새로운 경력 시작하기

29%

이 강좌를 통해 확실한 경력상 이점 얻기

18%

급여 인상 또는 승진하기

최상위 리뷰

대학: FSSep 25th 2016

This course was fun and fits into real world experiences. I was able to use common sense along with the course material. Nalja speaks very clear and easy to follow.

대학: LBNov 14th 2016

Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.

강사

Avatar

Najla DeBow

Instructor
University of California, Irvine Extension

캘리포니아 대학교 어바인 캠퍼스 정보

Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways....

Conflict Management 전문 분야 정보

Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution....
Conflict Management

자주 묻는 질문

  • 강좌에 등록하면 바로 모든 비디오, 테스트 및 프로그래밍 과제(해당하는 경우)에 접근할 수 있습니다. 상호 첨삭 과제는 이 세션이 시작된 경우에만 제출하고 검토할 수 있습니다. 강좌를 구매하지 않고 살펴보기만 하면 특정 과제에 접근하지 못할 수 있습니다.

  • 강좌를 등록하면 전문 분야의 모든 강좌에 접근할 수 있고 강좌를 완료하면 수료증을 취득할 수 있습니다. 전자 수료증이 성취도 페이지에 추가되며 해당 페이지에서 수료증을 인쇄하거나 LinkedIn 프로필에 수료증을 추가할 수 있습니다. 강좌 내용만 읽고 살펴보려면 해당 강좌를 무료로 청강할 수 있습니다.

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