Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution.
제공자:
About this Course
최근 조회 13,342회
학습자 경력 결과
38%
이 강좌를 수료한 후 새로운 경력 시작하기
27%
이 강좌를 통해 확실한 경력상 이점 얻기
17%
급여 인상 또는 승진하기
귀하가 습득할 기술
AssertivenessActive ListeningCommunicationManagement
학습자 경력 결과
38%
이 강좌를 수료한 후 새로운 경력 시작하기
27%
이 강좌를 통해 확실한 경력상 이점 얻기
17%
급여 인상 또는 승진하기
100% 온라인
지금 바로 시작해 나만의 일정에 따라 학습을 진행하세요.
다음 전문 분야의 4개 강좌 중 1번째 강좌:
유동적 마감일
일정에 따라 마감일을 재설정합니다.
완료하는 데 약 8시간 필요
권장: 4 weeks, 2-3 hours/week
영어
자막: 영어, 베트남어, 그리스어, 스페인어
강의 계획 - 이 강좌에서 배울 내용
완료하는 데 1시간 필요
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
완료하는 데 1시간 필요
1개 동영상 (총 3분), 3 readings
1개의 동영상
3개의 읽기 자료
Course Overview10m
About Our Guest Speakers10m
Pre-Course Survey10m
완료하는 데 1시간 필요
Different Types of Conflict
In this module we will describe the different types of conflict, identify the sources of conflict, and explain the levels of conflict.
완료하는 데 1시간 필요
11개 동영상 (총 39분)
11개의 동영상
Different Types of Conflict Lesson 29m
Case Study: Working Overtime1m
Case Study: Dominating Team Member2m
Case Study: Communicating with Coworker1m
Interview with Brent Rasmussen4m
Different Types of Conflict Lesson 1 Debrief1m
Different Types of Conflict Lesson 2 Debrief6m
Book Review: MGMT 32m
Book Review: The Courageous Follower3m
Resource: Change Style Indicator3m
완료하는 데 3시간 필요
Positive Aspects of Conflict
In this module we will discover the positive aspects of conflict, identify appropriate ways of managing conflict, and differentiate among the causes of conflict.
완료하는 데 3시간 필요
9개 동영상 (총 57분)
9개의 동영상
Positive Aspects of Conflict Lesson 28m
Case Study: Finders Keepers1m
Case Study: Professional Dress2m
Case Study: Benefits Issue3m
Interview with Joseph Chatelle3m
Interview with Chris O'Neal19m
Positive Aspects of Conflict Lesson 1 Debrief3m
Positive Aspects of Conflict Lesson 2 Debrief10m
완료하는 데 3시간 필요
Positive Ways of Dealing with Conflict
In this module we will develop positive ways of dealing with conflict, evaluate the cost of conflict, and analyze the impact of conflict to employee engagement and performance.
완료하는 데 3시간 필요
10개 동영상 (총 40분)
10개의 동영상
Positive Ways of Dealing with Conflict Lesson 23m
Case Study: Performance Evaluation1m
Case Study: Silence is Acceptance3m
Case Study: Dealing with Young Workers3m
Interview with Karen Kaye5m
Positive Ways of Dealing with Conflict Lesson 1 Debrief6m
Positive Ways of Dealing with Conflict Lesson 2 Debrief5m
Book Review: Crucial Confrontations4m
Book Review: Leadership, Theory, Skill Development2m
검토
4.3
TYPES OF CONFLICT의 최상위 리뷰
DC 제공Sep 6, 2019
Understanding the types of conflict will allow for clearer directions on resolution to said conflicts. Understanding that conflict can allow growth of a team is helpful in one's everyday business.
FS 제공Sep 24, 2016
This course was fun and fits into real world experiences. I was able to use common sense along with the course material. Nalja speaks very clear and easy to follow.
EL 제공Apr 13, 2017
Great course, lots of useful information and the practical application is laid out with case studies. Too bad you have to pay to participate in the assignments...
DD 제공Mar 7, 2016
It gave the algorithm to address a conflict, professionally. Concepts are common sense, mostly but the combination and how to use them is provided in here.
캘리포니아 대학교 어바인 캠퍼스 정보
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
Conflict Management 전문 분야 정보
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
자주 묻는 질문
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강좌에 등록하면 바로 모든 비디오, 테스트 및 프로그래밍 과제(해당하는 경우)에 접근할 수 있습니다. 상호 첨삭 과제는 이 세션이 시작된 경우에만 제출하고 검토할 수 있습니다. 강좌를 구매하지 않고 살펴보기만 하면 특정 과제에 접근하지 못할 수 있습니다.
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강좌를 등록하면 전문 분야의 모든 강좌에 접근할 수 있고 강좌를 완료하면 수료증을 취득할 수 있습니다. 전자 수료증이 성취도 페이지에 추가되며 해당 페이지에서 수료증을 인쇄하거나 LinkedIn 프로필에 수료증을 추가할 수 있습니다. 강좌 내용만 읽고 살펴보려면 해당 강좌를 무료로 청강할 수 있습니다.
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