About this Course
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다음 전문 분야의 3개 강좌 중 1번째 강좌:

100% 온라인

지금 바로 시작해 나만의 일정에 따라 학습을 진행하세요.

유동적 마감일

일정에 따라 마감일을 재설정합니다.

초급 단계

완료하는 데 약 11시간 필요

권장: 4 weeks of study, 2-3 hours per week...

영어

자막: 영어, 중국어 (간체자)

귀하가 습득할 기술

goal settingCommunicationNegotiationDeception

다음 전문 분야의 3개 강좌 중 1번째 강좌:

100% 온라인

지금 바로 시작해 나만의 일정에 따라 학습을 진행하세요.

유동적 마감일

일정에 따라 마감일을 재설정합니다.

초급 단계

완료하는 데 약 11시간 필요

권장: 4 weeks of study, 2-3 hours per week...

영어

자막: 영어, 중국어 (간체자)

강의 계획 - 이 강좌에서 배울 내용

1
완료하는 데 2시간 필요

Cooperation, Competition, and Comparisons

In this module, you'll learn when to compete and when to cooperate to achieve success. You’ll explore the three key principles of cooperation and competition: scarcity, sociability and dynamic instability, and learn how to determine which approach to use based on your situation. You'll also discover how to use comparisons to provide motivation, and how to avoid "invidious" comparisons which can lead to discouragement or unethical behavior. By the end of this module, you'll be able to attain a better balance between competitive motivation and cooperative satisfaction to make your interactions more productive and successful.

...
8 videos (Total 54 min), 1 reading, 2 quizzes
8개의 동영상
The Thin Line Between Cooperation and Competition7m
The Three Principles of Cooperation and Competition3m
The Mechanics of Comparisons8m
The Misery of Upward Comparisons11m
Comparisons and Motivation6m
Comparisons and Cheating6m
Comparisons: Finding Your Balance9m
1개의 읽기 자료
Module 1 Slides10m
2개 연습문제
Module 1 Practice Quiz10m
Module 1 Quiz: Comparisons, Cooperation, and Competition20m
2
완료하는 데 2시간 필요

Trust

In this module, you'll explore how to gain and built trust to develop cooperation, and understand why this critical step can be so challenging. You'll examine the factors that develop a trusting relationship: demonstrating vulnerability, building rapport, and expressing warmth, and learn how to increase trust by uncovering common goals, common enemies, and interdependence. You'll also learn how to communicate with team members, friends, and opponents in a way that encourages trust. By the end of this module, you’ll understand how to build trusting relationships to achieve cooperation and mutual satisfaction.

...
7 videos (Total 55 min), 1 reading, 2 quizzes
7개의 동영상
Building Trust: Vulnerability5m
Building Trust: Rapport, Warmth, & Equality9m
Building Trust: Interdependence, Common Goals, & Common Enemies4m
Building Trust: Communication and Institutions6m
Signaling and Trust7m
Trust, Emotion, and Limited Feedback9m
1개의 읽기 자료
Module 2 Slides10m
2개 연습문제
Module 2 Practice Quiz10m
Module 2 Quiz: Building Trust and Cooperation26m
3
완료하는 데 2시간 필요

Deception

In this module, you’ll learn what deception is, how to detect it, and what to do once you know it's taken place. You'll examine the most common cues that indicate deception and explore practical steps to take when you discover deception. You'll also be able to evaluate deceptions and transgressions to determine whether they are core or non-core violations. Finally, you'll analyze the components of successful apologies, so you can create your own, if necessary. By the conclusion of this module, you'll be able to better detect deception, and devise an appropriate reaction that will help you achieve your objectives.

...
9 videos (Total 66 min), 1 reading, 2 quizzes
9개의 동영상
The Challenge of Lie Detection4m
Cues to Detect Deception9m
Matching the Content and Context9m
Practical Steps8m
Nature of Violations8m
Learning from Bad Apologies7m
The Apology Formula6m
Preparing the Apology5m
1개의 읽기 자료
Module 3 Slides10m
2개 연습문제
Module 3 Practice Quiz10m
Module 3 Quiz: Deception and Apologies20m
4
완료하는 데 2시간 필요

Effective Communication

This module was designed to teach you both the key principles of effective communication, and how to harness the power of setting goals to improve your performance. You’ll learn how to create memorable and persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. You'll also learn the how to use goal setting for maximum benefit while avoiding the common pitfalls of overly ambitious targets. By the end of this module, you'll be able to communicate effectively using the right medium, and use goal-setting to increase your productivity and boost your performance.

...
13 videos (Total 88 min), 2 readings, 2 quizzes
13개의 동영상
Make Messages Memorable7m
Asking Questions3m
A Deeper Look at Questions10m
Active Listening5m
Nonverbal Communication7m
Communication Media7m
Threats14m
The Benefits of Goals4m
Goal Setting Pitfalls11m
Making the Most of Goal Setting4m
Crossing the Finish Line6m
Course Conclusion1m
2개의 읽기 자료
Module 4 Slides10m
Survey for those who have finished the Specialization10m
2개 연습문제
Module 4 Practice Quiz10m
Module 4 Quiz: Effective Communication and Strategies20m
4.6
166개의 리뷰Chevron Right

43%

이 강좌를 수료한 후 새로운 경력 시작하기

27%

이 강좌를 통해 확실한 경력상 이점 얻기

16%

급여 인상 또는 승진하기

Improving Communication Skills의 최상위 리뷰

대학: AJMar 10th 2018

What a great class!! I enjoyed every bit of it! and learned alot about how trust and deception work. The mechanism of Goal setting and ideas about how to have an effective conversation.

대학: TRFeb 25th 2019

Great material, the professor does a great job explaining complex topics in a straightforward and plain way. You will get very insightful takeaways for your life and work afterwords.

강사

Avatar

Maurice Schweitzer

Professor of Operations, Information and Decisions
The Wharton School

펜실베이니아 대학교 정보

The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies. ...

Achieving Personal and Professional Success 전문 분야 정보

Based on four of the most popular courses taught at the Wharton School, Achieving Personal and Professional Success is designed to introduce the tools and techniques for defining and achieving success at home and at work. You'll learn how to find your passion and core values, how to apply these values to your own life, how to work well with others, how to communicate effectively, how to set goals, how to use influence to achieve these goals, and even how to say you are sorry. Through exercises, self-diagnostic surveys, quizzes, and many case studies, you'll discover how to define not only what you want, but also the best way to get it. While many business courses cover topics related to successful organizational practices, these courses provide key insights into successful personal practices, whether you are in the office or in your home. We all bring ourselves to work every day, and these courses will help you be your best self wherever you are....
Achieving Personal and Professional Success

자주 묻는 질문

  • 강좌에 등록하면 바로 모든 비디오, 테스트 및 프로그래밍 과제(해당하는 경우)에 접근할 수 있습니다. 상호 첨삭 과제는 이 세션이 시작된 경우에만 제출하고 검토할 수 있습니다. 강좌를 구매하지 않고 살펴보기만 하면 특정 과제에 접근하지 못할 수 있습니다.

  • 강좌를 등록하면 전문 분야의 모든 강좌에 접근할 수 있고 강좌를 완료하면 수료증을 취득할 수 있습니다. 전자 수료증이 성취도 페이지에 추가되며 해당 페이지에서 수료증을 인쇄하거나 LinkedIn 프로필에 수료증을 추가할 수 있습니다. 강좌 내용만 읽고 살펴보려면 해당 강좌를 무료로 청강할 수 있습니다.

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