Design Thinking

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University of Illinois at Urbana-Champaign의 강좌에서
Customer Insights: New Product Development Orientation
16개의 평가
University of Illinois at Urbana-Champaign
16개의 평가
수업에서
MODULE 4: Design Thinking and Customer Journey Maps
The purpose of the journey map is to identify the touch points of engagement with customers and to identify customer needs and expectations through the eye of the customer and their experiences.

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  • William Qualls
    William Qualls
    Professor Emeritus of Marketing
    Business Administration, Gies College of Business

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