Today we are experiencing a strange paradox in the economy. Since the high prices do not generate high margins. And the overburdened employees, do not generate customer satisfaction. This appears everywhere even when you go to a pizzeria. I remember about this terrible experience I had, not so long ago. After ordering, I had to wait, wait, wait, wait much longer than the time required to make a pizza. And when finally it arrived, it was the wrong one. [SOUND]. It took ten more minutes to bring the right one, and even then it was not the best mozzarella I had in my life. It was frankly disappointing. You would think it was a cheap restaurant, no, I paid much more than I should have. I left the place unhappy. And you know what, I observed the employees of the pizzeria. Poor of them. The waiter was running and running. He was giving the most of himself and yet, customers were yelling at him. The pizzaiolo was so nervous, so he ended up burning himself. They were literally fighting to keep this mess together. And ensure they left the place unhappy. And the owner of the place? You would expect her to be happy, because of high margin looking at the price. But look, burnt pizzas, wrong orders. And then they wasted dough. These unexpected cost to reduce their margin to almost nothing. Again, she left the place unhappy. So, what's wrong with this economy. >> So reality is that value is often hidden behind many activities, that do not create value. And it is quite impossible for companies to distinguish, should you suspend on creating value from the bad [INAUDIBLE] spend on creating waste. >> I'm Salvatore Cali, a Principal from the Boston Consulting Group. I'm a member of the operations practice, focusing primarily on helping our clients implement a lean improvements and transformations. >> And I'm Aurelie Delemarle. I'm the Academic Head of Industrial Engineering Department at the. Lean is a powerful methodology that enables managers and employee to shift the mindset and helps company, to keep their business sustainable and create competitive advantage. Today in an increasingly complex, and dynamic, and competitive world where companies struggle to maintain competitive advantage, Lean is more important than ever. >> This is why the Boston Consulting Group has partnered with Ecole Dupont, to create the course on Lean methodology. This course combines the experience of many senior experts and practitioners from the Boston Consulting Group and the Ecole Dupont. And brings up perspectives on leaning manufacturing and services. It offers strong topic foundation as well as deep practical insights, into the art of continuous improvement. >> In this course, you will learn why lean is a key driver for sustainable competitive advantage, how companies can leverage Lean to create value in both manufacturing and services. What it takes to drive a Lean transformation and build a culture of continuous improvement. And last but not least, how new technology could impact traditional Lean practices. >> During this course, you will be invited to complete short quizzes. To check what you have learned. And that the end of each module, you will have an opportunity to apply your new skills in a short assignment. >> We hope that this course will bring you new insights and inspire you to improve your working environment, transform your company, or simply make up your mind on your future career moves. [FOREIGN] >> Let's get started.
