[MUSIC] Hello again, welcome to module two. Why managers must develop basic coaching skills. In the last module, we explored the many influences on managers and why you may be asked to assume so many different roles. In this module we continue to look at how managing and coaching work together. We're also going to discuss why we even need managers in the first place. I bet there are days you wonder. [LAUGH] And finally we'll talk about why so many managers don't coach. Before we go too deeply into this module, I want to clarify a few things. First, remember that the audience for this course is vast. There is a variety of experience for all of you taking this course. So some of you may not be managing people yet, while others have been leading and managing people for years. Your work environments vary as well. Some of you work in collaborative, progressive environments with frequent, rapid changes. Some of you work in environments where you may feel isolated and unrecognized. And the practices in place are not up to date. I want you to know that I understand that each of you are in a different place. And when you take this course each of you will bring your own unique perspective. We all think differently about managing and that's okay. That's part of why we learn, to expand what we know. Second, I want to mention that changes in management are happening at very different paces all over the world. Don't get caught up in being concerned that things are different where you are compared to other. This course is for you, not your organization or your industry. While I would love for you to take everything you've learned back to your organization and teach others, ultimately everything we talk about is for you. We all have experiences to share and I want you to share them so we can learn from each other. I want you to take what you learn here and try to play with it, have fun with it, and practice it. As part of my work I lead workshops with people all over the world. And there are some very real challenges that people face. Let me give you an example. Let's says there's a manager named Karen, she works in a very archaic bureaucratic, old-fashioned organization. Karen tells me, nothing has changed, nothing ever will change. Nobody wants anything to change. Everything has been the same for 20 years. Karen is frustrated and believes it's a waste of time to try and change things. Here's what I want for Karen and for you. I want you to recognize that change always starts with us first. It starts internally. Change requires courage and willingness to practice something new. As we move into the next few lessons of this module, recognize that management may be defined very differently in your organization or even geographically, where you live and where you exist on this planet. But there's always an opportunity for each of us to try a new perspective and see how it might influence you and the people around you. I'm excited about sharing this journey with you, and now we're going to start to talk about those significant influences that have impacted the manager role. [MUSIC]