[MUSIC] Conflict is not the only team process of course that we can talk about. So I would like to mention a few more. Again, we're still trying to understand how our team members working together. And how is that helping or hurting the performance of the team as a whole? The first that I would like to discuss is communication. In fact there's been a very interesting recent study that was done by Google in which the main conclusion of the researchers was for teams to work well. For these Google teams to work well on their task, was that in the team discussions, every team member should participate about equally in the discussions. It's very easy, it's very basic. But the underlying assumption again is that, if you have properly designed your team, so it's important for every team member to be there. With his or her specific capabilities, insights, experiences. You will want to make sure that every person in fact contributes to what is happening within the team. And teams in which team members have a roughly equal part in the communication of the team as a whole in fact do much better. Then teams in which one or few members dominate the discussion and others are hardly participating in it. The second is the importance of reflecting and feedback. This is, you could say, the maintenance work of the team. Because things do not happen automatically. Everything that involves human relationship require some conscious reflecting on what is happening, giving and receiving feedback and make sure that as a team you grow your capabilities to work together in the future. Third, in order to make all of this work an underlining dimension of what researchers have called, psychological safety is very important. What type of safety are we talking about here? Well, safety to speak up your minds. If in a team you don't feel that your team members will respect what you have to contribute to the team. If you feel that a different opinion is not valued but is rather answered with a very negative comment or even with really negative actions with the team, by the team leader. Are you going to be talking your mind next time? Chances are, you are not. So, just a mention of psychological safety really describes do team members feel safe in the team to express what they are really thinking? Even when that may go against what the team has been discussing? Until this moment, even when they run the risk of making themselves unpopular in the team. And this if think back on team conflict this the dimension that we need for exactly this type of task conflict and debate to happen. Because, if people are silencing themselves in the team, well whatever smart ideas or opinions or insights they have is not likely to happen or to come across or to help the team to achieve its purpose. So, with conflict, communication reflecting on feedback and psychological safety. We have discussed four key aspects that have to do with how team members are working together. And what happens if people start combining their individual inputs in creating outputs. Then next thing I want to discuss with you is about how teams change over time and what we should take into account there. [MUSIC]