[MUSIC] So let's spend some time talking about patient safety culture. You remember from our discussion in the high reliability segment, about the socio-cultural environment that's necessary for an effective HRO. We're going to be talking about more of this in detail, but remember the culture of respectful interactions, heedful inner relations, is vital to a successful improvement environment as well as an HRO. In that previous module, we talked about four components of culture, reporting culture, just culture, flexible culture and learning culture. In this lesson we're going to focus deeply in the just culture section, and in later lessons you'll hear more about the others. Recently the Joint Commission released this Sentinel Event alert that outlines 11 tenets to a safety culture. It's important to understand these 11 tenets and the content of what they illustrate here, and this is available to you on the site to read in detail. But I believe that this pretty comprehensively covers many of the things that we're going to cover in this lesson. In this lesson, we're going to talk more about what culture is and why is it important? Why does it matter to the work we do in patient safety? We're going to talking about what evidence is out there, scientific evidence that supports why culture matters. And talk about how it is measured? How do we use those metrics to debrief our staff on what they're saying the culture means? We're going to talked about what just culture is, and how we can apply those principles in practice.