Welcome to the third module in this course, Using the Control Room part III. in this module, you will explore the control room features further, coming back to the example the technology firm Logix has automated many processes. These processes are monitored by their users. Let's learn how Logix uses control room features like the audit log panel to view activities performed by all users. And the administration panel to help user manage the user roles and settings in control room. When the firm requires occasional support and troubleshooting for these automated processes, various maintenance and troubleshooting techniques can be used. Let us start by understanding how the audit log panel helps. There are an enormous number of bots that are built and executed by users everyday. It is very important to measure and monitor the performance of these bots to enforce internal compliance regulations, as well as to prevent tampering with mission critical processes. For this reason, Automation Anywhere's web control room as the audit log panel that captures and provides read only records of all the important actions performed in the client application and in the control room. Note that you can back up all the actions performed in the form of a CSV file if required. The next feature is the administration panel. In the case of the technology company Logix, the finance department has already created numerous bots to automate certain business processes within the department. Among your many responsibilities as a web control room administrator, you will need to manage roles and users, change the general settings of control room and install and assign licenses. In order to manage and perform these activities AAE's control room provides the administration panel. Finally as Logix manages its automated processes, it may run into errors or problems. In such instances, Logix will require support and troubleshooting. Let us learn how troubleshooting works. The maintenance model helps the customer to build a maintenance support model. This ensures that post live deployment, people are there to monitor the live automated processes. If anything goes wrong and some changes need to be implemented in any of the bots, the customer will have the required team to complete the maintenance work. The Enterprise RPA support model can be designed with multiple layers, depending upon your client's organizational structure. Let us learn about each of these layers. At level 1 the business units handle bot behavior issues, resolve configuration issues and rectify monitoring related issues. At level 2, the regional COE assists level one team, investigates issues, engages bot operations team and works on Botfix to provide solutions. Level 3, or the central governing body, provides implementation and infrastructure support, works with the AA support team for root cause analysis or RCA and conveys product enhancements. Finally at level four, the Automation Anywhere support team works on tickets for Automation Anywhere, provides installation license and implementation support and facilitates escalation management. Thus these various layers of the RPA support model can help Logix to fine-tune its operations. By the end of this module, you will be able to explain the features of the audit log page, list the steps to view log details, list the uses of the administration panel, describe the components of the administration panel, explain how to use each component of the administration panel. Explain the Robotic Process Management, or RPM engagement during the maintenance phases of robotic process automation adoption and describe the various maintenance activities performed. So, let's see how Logix uses the audit log to keep a tab on all activities performed by its users and the administration panel to control the user controls and settings. We will also see how the finance department resolves its issues using the various troubleshooting techniques and options.