- CRM
- Sales Operations
- Salesforce Lightning
- Sales
- Salesforce
- Salesforce Sales Cloud
- Lead Management
- Opportunity Management
- Reports and Dashboards
- Customer Success
Salesforce 영업 운영 전문 자격증
Launch Your Career in Salesforce. Learn the foundational skills in Salesforce needed to start a new career.
제공자:
배울 내용
Build reports, charts and dashboards in Salesforce to communicate relevant information about sales performance to stakeholders and executives.
Use Salesforce Sales Cloud Lightning to manage accounts, opportunities, products, quotes, and contracts.
Explain how CRM works in the context of sales, marketing, and customer service in modern businesses.
Articulate use cases for how Salesforce can provide value to sales teams.
귀하가 습득할 기술
이 전문 자격증 정보
응용 학습 프로젝트
Learners will work hands-on in Salesforce to solve real world business problems for a fictional social media company. Throughout the certificate, learners will build a portfolio highlighting use cases where they leverage tools in the Salesforce Sales Cloud and Service Cloud to make the work of a sales team more efficient and effective during the sales process. Adopting the role of a sales operations specialist, learners will demonstrate how to optimize the work of marketing associates, sales development representatives, account executives, and sales managers.
This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful.
This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful.
전문 자격증이란 무엇인가요?
기술을 쌓아서 실무에 대비
새로운 분야에서 커리어를 찾고 있거나 현재 커리어에 변화를 주고 싶다면, Coursera의 전문 자격증을 취득하여 준비된 인재로 거듭날 수 있습니다. 가장 편리한 시간과 장소에서 나에게 맞는 속도로 배워보세요. 지금 바로 등록하고 7일 무료 평가판을 통해 새로운 진로를 탐색해보세요. 언제든지 학습을 일시 중지하거나 구독을 종료할 수 있습니다.
실습 프로젝트
실습 프로젝트에서 기술을 적용해보고, 미래 고용주에게 실무적으로 준비된 인재임을 보여주는 포트폴리오를 만들어보세요. 자격증을 취득하려면 프로젝트를 성공적으로 완료해야 합니다.
경력 자격 증명 취득
프로그램의 모든 강좌를 완료하면 전문가 네트워크에서 공유할 수 있는 자격증을 얻게 되며, 새로운 커리어를 시작하는 데 도움이 되는 커리어 지원 리소스에 액세스할 수 있게 됩니다. 많은 전문 자격증은 해당 전문 자격증의 자격 증명을 인정해주는 채용 파트너가 있거나, 자격증 시험을 준비하는 데 도움이 됩니다. 해당하는 경우 개별 전문 자격증 페이지에서 자세한 내용을 알아볼 수 있습니다.

이 전문 자격증에는 4개의 강좌가 있습니다.
Sales and CRM Overview
This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position.
Lead Management in Salesforce
The second course in the Salesforce Sales Operations Professional Certificate, Lead Management in Salesforce, is for anyone who is curious about entry level sales roles that require foundational skills in Salesforce, the sales operations specialist role specifically, and how to use tools in Salesforce to manage leads in a real world business setting.
Opportunity Management in Salesforce
The third course in the Salesforce Sales Operations Professional Certificate, Opportunity Management in Salesforce, is for anyone who is curious about entry level sales roles that require foundational skills in Salesforce, the sales operations specialist role specifically, and how to use tools in Salesforce to manage opportunities and close sales deals in a real world business setting.
Reports, Dashboards, and Customer Success in Salesforce
The fourth course in the Salesforce Sales Operations Professional Certificate — Reports, Dashboards, and Customer Success in Salesforce — is for anyone who is curious about entry level sales roles that require foundational skills in Salesforce, the sales operations specialist role specifically, how to use tools in Salesforce to improve customer service at a business, how to leverage data in Salesforce to improve the overall performance of a sales team, and the path to becoming a Salesforce administrator.
제공자:

Salesforce
Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, internet of things, artificial intelligence, voice and blockchain—to create a 360-degree view of their customers.

Pathstream
Pathstream partners with leading technology companies to build branded digital skills career programs delivered through college and university partnerships. Our programs are for anyone who wants to learn the digital skills needed to succeed in the modern economy.
자주 묻는 질문
환불 규정은 어떻게 되나요?
하나의 강좌에만 등록할 수 있나요?
이 강좌는 100% 온라인으로 진행되나요? 직접 참석해야 하는 수업이 있나요?
전문 분야를 완료하는 데 얼마나 걸리나요?
What background knowledge is necessary?
Do I need to take the courses in a specific order?
전문 분야를 완료하면 대학 학점을 받을 수 있나요?
What will I be able to do upon completing the Specialization?
궁금한 점이 더 있으신가요? 학습자 도움말 센터를 방문해 보세요.