Create a User Journey Map in Miro

제공자:
Coursera Project Network
학습자는 이 안내 프로젝트에서 다음을 수행하게 됩니다.

Describe the components of User Journey maps and identify use cases for them.

Visualize the User Experience and understand the difference between User Journeys and User Flow in Miro.

Describe, visualize, and mine the User Journey for opportunities in Miro.

Clock2 hours
Beginner초급
Cloud다운로드 필요 없음
Video분할 화면 동영상
Comment Dots영어
Laptop데스크톱 전용

By the end of this project, you will be able to build a user journey map to aid in scoping out a project, maintain a customer-focused approach in design, and identify opportunities for continuous improvements. To do this you will gain hands-on experience exercising empathy and applying user research to accurately document the stages, actions, emotions, and thoughts of the user while assessing opportunities for continuous improvements that support customer success in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

개발할 기술

  • User Experience Design (UXD)
  • Product Strategy
  • User Research
  • User Centered Design (UCD)
  • Project Management

단계별 학습

작업 영역이 있는 분할 화면으로 재생되는 동영상에서 강사는 다음을 단계별로 안내합니다.

  1. Review the value of User Experience mapping and how User Journeys support design and acceptance.

  2. Identify components of User Journey maps and the scenarios that drive creating them.

  3. Frame the User Experience and understand the differences between flows and journey in Miro.

  4. Explore the templates and tools available and begin documenting the User Journey in Miro.

  5. Document the User Journey and consider the business intelligence it provides in Miro.

안내형 프로젝트 진행 방식

작업 영역은 브라우저에 바로 로드되는 클라우드 데스크톱으로, 다운로드할 필요가 없습니다.

분할 화면 동영상에서 강사가 프로젝트를 단계별로 안내해 줍니다.

자주 묻는 질문

자주 묻는 질문

궁금한 점이 더 있으신가요? 학습자 도움말 센터를 방문해 보세요.