Create User Journey Maps with Loops in Miro

제공자:
Coursera Project Network
학습자는 이 안내 프로젝트에서 다음을 수행하게 됩니다.

Visualize the User Experience and explore maps in Miro.

Understand the templates and tools available and install a sharable User Experience board in Miro.

Flesh out the project scenario in a User Journey map, add in a loyalty loop and consider additional opportunities in Miro.

Clock2 hours
Intermediate중급
Cloud다운로드 필요 없음
Video분할 화면 동영상
Comment Dots영어
Laptop데스크톱 전용

By the end of this project, you will be able to build a user experience map to visualize a buying process and add in a loyalty loop to identify opportunities for iterative improvements in the user experience that reduce churn. To do this you will gain hands-on experience exercising empathy to accurately document the stages, actions, emotions, and thoughts of the user while assessing opportunities for continuous improvements that support customer loyalty in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

개발할 기술

  • Business Process Management
  • User Experience Design (UXD)
  • Marketing Strategy
  • Identifying Areas for Continuous Improvements
  • Customer Loyalty Marketing

단계별 학습

작업 영역이 있는 분할 화면으로 재생되는 동영상에서 강사는 다음을 단계별로 안내합니다.

  1. Review the value of user experience mapping, the fundamentals of User Interface (UI) design, and how both support the User Experience (UX).

  2. Identify components of User Experience maps with loops and consider the benefits of mapping loops.

  3. Frame the User Experience, identify the customer goal you will document in your project, and explore maps in Miro.

  4. Explore the templates and tools available and begin documenting the User Experience in Miro.

  5. Apply knowledge of the User Journey map, add in a loyalty loop, and mine opportunities to support the project scenario in Miro.

안내형 프로젝트 진행 방식

작업 영역은 브라우저에 바로 로드되는 클라우드 데스크톱으로, 다운로드할 필요가 없습니다.

분할 화면 동영상에서 강사가 프로젝트를 단계별로 안내해 줍니다.

자주 묻는 질문

자주 묻는 질문

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