Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
6,135 등록됨
About this 전문분야
최근 조회 3,781회
귀하가 습득할 기술
Active ListeningCommunicationManagementCross-Cultural Communication
How the 전문분야 Works
강좌 수강
Coursera 전문 분야는 기술을 완벽하게 습득하는 데 도움이 되는 일련의 강좌입니다. 시작하려면 전문 분야에 직접 등록하거나 강좌를 둘러보고 원하는 강좌를 선택하세요. 하나의 전문 분야에 속하는 강좌에 등록하면 해당 전문 분야 전체에 자동으로 등록됩니다. 단 하나의 강좌만 수료해도 됩니다. — 학습을 일시 중지하거나 언제든 구독을 종료할 수 있습니다. 학습자 대시보드를 방문하여 강좌 등록 상태와 진도를 추적해 보세요.
실습 프로젝트
모든 전문 분야에는 실습 프로젝트가 포함되어 있습니다. 전문 분야를 완료하고 수료증을 받으려면 프로젝트를 성공적으로 마쳐야 합니다. 전문 분야에 별도의 실습 프로젝트 강좌가 포함되어 있는 경우 각 강좌를 완료해야 프로젝트를 시작할 수 있습니다.
수료증 취득
모든 강좌를 마치고 실습 프로젝트를 완료하면 취업할 때나 전문가 네트워크에 진입할 때 제시할 수 있는 수료증을 취득할 수 있습니다.
이 전문분야에는 4개의 강좌가 있습니다.
강좌1
Types of Conflict
4.3
486개의 평가
Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution.
This course presents the material though video lessons, case studies, and interviews. In each module students will be presented with in-video quiz questions to test their understanding. To further their mastery of the content students will also be asked to complete two peer reviewed assignments.
Upon completing this course, you will be able to:
1. Identify the different types of conflict
2. Illustrate the positive aspects of conflict
3. Provide examples of positive ways to deal with conflict
강좌2
Conflict Resolution Skills
4.2
488개의 평가
Resolving conflict in a positive manner is a skill than can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.
Upon completing this course, you will be able to:
1. Use active learning skills when dealing with conflict
2. Choose appropriate communication tactics when dealing with conflict
3. Create a usable plan for managing conflict
강좌3
Intercultural Communication and Conflict Resolution
4.2
223개의 평가
Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored.
Upon completing this course, you will be able to:
1. Explain the dimensions of intercultural interactions that add to conflict
2. Analyze the dynamics of intercultural interactions
3. Plan strategies for success in intercultural interactions
강좌4
Conflict Management Project
4.7
57개의 평가
The capstone project is designed to give you the opportunity to apply what you've learned in Types of Conflict, Conflict Resolution, and Intercultural Communication and Conflict Resolution. In this course you will prepare a conflict management portfolio illustrating the nature of a specific conflict, the different roles of participants in the conflict and the significance of those roles, the perceived incompatible goals, power imbalances, and communication skills needed for the effective management of the conflict.
Upon completing this course, you will be able to:
1. Create a well organized and complete case study
2. Analyze key organizational issues with an integrated action plan for conflict resolution
3. Identify appropriate communication skills needed for conflict resolution skills
4. Present a portfolio that incorporates concepts learned throughout the Specialization
5. Reflect on what you've learned throughout the Specialization
강사
Najla DeBow
InstructorUniversity of California, Irvine Extension
Amit Kothari
InstructorUniversity of California, Irvine Extension
캘리포니아 대학교 어바인 캠퍼스 정보
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
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재정 지원을 받을 수 있나요?
해당 강좌를 무료로 수강할 수 있나요?
이 강좌는 100% 온라인으로 진행되나요? 직접 참석해야 하는 수업이 있나요?
이 강좌는 100% 온라인으로 진행되므로 강의실에 직접 참석할 필요가 없습니다. 웹 또는 모바일 장치를 통해 언제 어디서든 강의, 읽기 자료, 과제에 접근할 수 있습니다.
전문 분야를 완료하면 대학 학점을 받을 수 있나요?
이 전문 분야는 대학 학점을 제공하지 않지만, 일부 대학에서 선택적으로 전문 분야 인증서를 학점으로 인정할 수도 있습니다. 자세한 내용은 해당 기관에 문의하세요.
How long does it take to complete the Conflict Management Specialization?
Time to completion can vary based on your schedule, but most learners are able to complete the Specialization in about 3 months.
얼마나 자주 전문 분야의 강좌가 제공되나요?
Each course in the Specialization is offered on demand, and may be taken at any time.
What background knowledge is necessary?
No specific background is required. This Specialization is appropriate for anyone interested in learning more about conflict management. The Specialization is specifically aimed at business professionals who want to be successful at resolving and managing conflicts in the workplace through effective communication skills.
Do I need to take the courses in a specific order?
The courses should be taken in the order presented, as each subsequent course will build on material from previous courses.
Will I earn university credit for completing the Conflict Management Specialization?
Coursera courses and certificates don't carry university credit, though some universities may choose to accept Specialization Certificates for credit. Check with your institution to learn more.
What will I be able to do upon completing the Conflict Management Specialization?
You’ll be able to deconstruct the nature of conflict and the role of goals and power imbalance in conflict, assemble a collection of communication skills to manage various types of conflict, and design a plan for managing conflict arising between individuals from different cultures.
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