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Communication in the 21st Century Workplace(으)로 돌아가기

캘리포니아 대학교 어바인 캠퍼스의 Communication in the 21st Century Workplace 학습자 리뷰 및 피드백

4.4
별점
2,264개의 평가
432개의 리뷰

강좌 소개

In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.). Upon completing this course, you will be able to: 1. Define communication and its role in the workplace 2. Describe benefits of effective communication in the workplace 3. Identify and explain most common audiences and techniques for communicating with each audience 4. Identify and solve common obstacles to effective communication 5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager 6. Discuss the best approaches and communication techniques for delivering bad news to your manager 7. Describe ways to make positive connections with your staff. 8. Discuss techniques for deciphering the communication styles of executive managers 9. Discuss techniques for identifying the characteristics and drivers of executive managers 10. Discuss techniques for persuading executive management 11. Identify best practices for working successfully with virtual/remote teams 12. Apply proven techniques for effective conference calls and webinars...

최상위 리뷰

KV
2020년 12월 1일

I learned new strategies to effectively communicate with peers, direct reports, and executives. This same strategy I can also use in communicating with other people besides the people you work with.

UK
2020년 4월 26일

The content of the course was good. Lectures were effective which iincluded joint discussions. . I especially liked the last statement after every lecture "where ever you maybe have a great time"

필터링 기준:

Communication in the 21st Century Workplace의 431개 리뷰 중 126~150

교육 기관: Cristiano B d O

2017년 11월 13일

Excellent course!! I loved this course!!

교육 기관: ahmed s m y

2020년 1월 30일

Its very good & easy

Thank you coursera.

교육 기관: Antonio T

2018년 2월 26일

Well structured, clear explanations.

교육 기관: Rohan K

2021년 1월 8일

learnt so many communication skills

교육 기관: MANASH R B

2020년 6월 23일

Very happy to get such a nice curse

교육 기관: Paromita B

2020년 9월 25일

it tooks a lot of time to pass it

교육 기관: Incess J B

2020년 7월 26일

Great course! I learned a lot! :)

교육 기관: John M

2017년 5월 19일

Very interesting course. thanks

교육 기관: Rajshree M

2020년 5월 22일

Learnt q lot about interaction.

교육 기관: Samanta D

2020년 4월 20일

Very interesting and helpful!!

교육 기관: Ubirajara A T S

2015년 11월 25일

Very good course, I recommend!

교육 기관: Dimas S

2020년 1월 24일

Practical and easy to digest!

교육 기관: VADIVELVIVEK.V

2017년 4월 3일

Very well organized course...

교육 기관: Kasika S

2020년 9월 21일

Great , Easy to understand .

교육 기관: 1801865

2020년 3월 26일

الاتصال كمدير والاتصال كمروس

교육 기관: Edrisa O J

2017년 6월 18일

Great content and resources.

교육 기관: Basel T

2020년 9월 1일

informative and educational

교육 기관: Huy F

2017년 2월 23일

This course is a good one!

교육 기관: Andrey Y

2020년 11월 22일

great , learned a lot new

교육 기관: Moustafa M E ( L & S E

2020년 10월 19일

excellent and informative

교육 기관: SAYAN D B

2020년 9월 30일

good learning experience.

교육 기관: RAJKUMAR C

2020년 4월 9일

found some good technique

교육 기관: María d C O R

2017년 6월 28일

Excelente curso, gracias.

교육 기관: Nhân H N

2016년 12월 9일

This course very usefull!

교육 기관: Turlea O

2016년 5월 22일

This course is fantastic!