Healthcare IT Support 특화 과정
Launch Your Career in Healthcare IT Support. Get a behind-the-scenes glimpse into the growing field of Healthcare IT support!
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At the end of each course, you’ll be given a series of case prompts that mimic actual problems health IT support specialists might be tasked with addressing. You’ll have an opportunity to demonstrate what you’ve learned in resolving problems. Learning the language of healthcare and health IT can be difficult for those not from clinical backgrounds. We'll reinforce for you the definitions and terms that you can expect to hear when fielding phone calls and troubleshooting matters for patients, prescribers and other personnel.
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이 전문 분야에는 4개의 강좌가 있습니다.
The Critical Role of IT Support Staff in Healthcare
This is a very exciting time to be exploring a career in Health IT Support! In this introductory course, you’ll learn about various roles in IT support that are common in healthcare. IT support staff play critical roles in many different healthcare venues. In addition to helping clinics, hospitals, and emergency rooms, you may end up providing support in a skilled nursing facility, ambulatory surgical center, virtual care setting, or even a patient’s home! On any given day, you may interact with nurses, physicians, pharmacists, physical therapists, social workers, other allied health professionals, patients or caregivers. Each of these individuals rely on IT support specialists to help them maintain a high reliability healthcare organization. As you learn about what makes Health IT unique, we hope you find inspiration in the stories shared by some of our very own IT support staff at Johns Hopkins. They’ll talk to you about the most common problems they help resolve as well as the complexity and range of issues that arise. Whether you dream of being an end-user computer support specialist, working at a healthcare help desk, or rising to an analyst role, we’re thrilled that you are embarking upon this journey. Welcome again!
Health Information Technology Fundamentals
In this course you will receive an overview of the health IT ecosystem with a specific focus on the role of electronic health records (EHRs). You’ll be introduced to the factors that contributed to the move from paper records to digitized records and who the most common vendors are. We’ll go over features of EHRs such as computerized provider order entry, clinical decision support, documentation capabilities, and medication reconciliation. Like a physician’s stethoscope, the EHR has become an important tool in healthcare delivery and plays a part throughout the patient’s journey. You’ll go through each of the steps from patient scheduling, to front desk registration, outpatient visits, emergency room encounters, and inpatient admissions.
Operations and Patient Safety for Healthcare IT Staff
Now that you've been introduced to the world of Health IT and the important role played by electronic health records (EHRs), we'll focus on other technologies that play a role in maintaining ongoing operations in healthcare. Telemedicine, patient portals, barcode scanners, printers, and medical devices are just some of the technologies that impact providers and patients. As an IT support specialist, you’ll be asked to troubleshoot issues with a wide variety of tools. You'll see a scenario with a medical device installation where issues related to IP addresses, networking, and MAC addresses come up.
Healthcare Data Security, Privacy, and Compliance
In the final course of the Healthcare IT Support program, we will focus on the types of healthcare data that you need to be aware, complexities of security and privacy within healthcare, and issues related to compliance and reporting. As a health IT support specialist, you’ll be exposed to different types of data sources and data elements that are utilized in healthcare. It’s important for you to understand the basic language of healthcare data and for you to recognize the sensitive nature of protected health information (PHI). Maintaining data privacy and security is everyone’s responsibility, including IT support staff! We’ll go into detail about HIPAA and the risks associated with security breaches, ransomware and phishing. We’ll go into detail about some of the key laws and regulations specific to healthcare and the importance of compliance with them.
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The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world.
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전문 분야를 완료하면 대학 학점을 받을 수 있나요?
Can I just enroll in a single course?
하나의 강좌에만 등록할 수 있나요?
Can I take the course for free?
해당 강좌를 무료로 수강할 수 있나요?
이 강좌는 100% 온라인으로 진행되나요? 직접 참석해야 하는 수업이 있나요?
전문 분야를 완료하는 데 얼마나 걸리나요?
Do I need to take the courses in a specific order?
Will I earn university credit for completing the Specialization?
궁금한 점이 더 있으신가요? 학습자 도움말 센터를 방문해 보세요.