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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
150,199 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

PL

Aug 1, 2020

excellent, the content contemplates fundamental concepts in many areas, allowing participants to have a clear and general view of the world of it support regardless of prior knowledge. Congratulations

DH

Nov 13, 2019

I loved how useful all of the information in this course was. I love how much the instructors really seemed to be so in love with their careers. Its the most fun I've had learning in a very long time.

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3851 - 3875 of 10,000 Reviews for Technical Support Fundamentals

By Donovyn N

Nov 8, 2020

This course was a good introduction into the world of IT. It gives you the backbone of what you will need to know going forward and covers a variety of different subjects.

By Sahar B

Sep 5, 2020

A wonderful and insightful IT course indeed! I am so glad I took this course. The material was basic and helped me understand IT with much more interest. Thank you Google!

By Sebastian C O

Sep 4, 2020

Si bien se enseñan cosas básicas que muchos deben dominar, este curso es sobre fundamentos y cumple su objetivo ademas de motivar a seguir aprendiendo, muchas gracias! : )

By Telma M

Sep 1, 2020

It is a good curse if you want to pursue a carrier in the IT field. This course is an open door for more good content that you have to learn along this journey! Thank you!

By Raphael V

Aug 11, 2020

This course was very informative. The tests and lab work were very interesting. I really think this course will help people who want to start in the IT Tech Support field.

By Simeon I O

Jun 22, 2020

I am very much happy to have completed this course. I can now have a document to prove my expertise in delivering a professional IT/Technical Support services to end-users

By Obumneme N

Jun 1, 2020

My experience was wonderful. I have learnt so much about the fundamentals of IT support in a simplified, yet technical manner that has aroused more interest in technology.

By CJ S

May 24, 2020

Wow, I don't know here to begin but I am glad I took the class and I will definitely continue reading and increasing my learning capacity and land my first IT Support job.

By jouba

May 21, 2020

It was one of the best courses I've got ever, I am very happy because I reached this point and happy with the knowledge that I got, thanks to everyone who was part of this

By Adil S

Apr 25, 2020

This was one of the best technical course material I have ever gone through. The video tutorials were knowledgeable and explained everything needed to complete the course.

By Oluwasogo O

Apr 16, 2020

i had an interesting and educating session, the instructors were really great and i've gathered a host of new usable skills. i'm really happy i decided to take this course

By Dwight C

Feb 27, 2019

I have learned a lot of the things I did not know about Technical Support Fundamentals. I have used this course and other material to further my knowledge on this subject.

By Jeremy O

Feb 22, 2019

I really liked the course. they explained a lot, but as they say, you should also learn more in depth concepts of each subject on your own. I would recommend it to others.

By Elsa L P

Dec 23, 2018

A really useful course. Starts with the basics. Definitely recommend the course for anyone wanting to know more about computers, even if you don't plan on working with IT.

By Yoav K

Nov 16, 2018

Good class. This is a good introductory class for the IT world and it gave me even more appetite to take the following classes in order to complete the five parts program,

By Pheobe S

Jun 13, 2018

The Technical Support Fundamentals course gave me more knowledge than I expected to receive. It flowed very well from one week to the next, setting up for the next lesson.

By Michael C

Aug 12, 2023

There are a lot of interesting topics in this course. If you'd like to know more about computers, how to use them, and what makes them run, this is a good place to start.

By Kevin K

Mar 9, 2023

This course kept me on track. I liked how I could go back and review work I did and look up areas for further research later when additional circumstances permitted that.

By Nataliia B

Feb 23, 2023

Through the courses, I learned a lot about various aspects of IT support during my training, including troubleshooting, networking, operating systems, security, and more.

By Dinku H

Feb 21, 2023

It is really fundamental for IT support specialists. All Presentations are amazing. They are clear and on point. thanks a million for the tutorials and other supplements.

By Rachel L

Dec 5, 2022

In order to gain a base understanding for someone with very little knowledge this is a very well rounded course to place at side any anxieties and gain the skills needed.

By Barbara B

Sep 16, 2022

I love how the videos are short but impactful. I coulds sit through a whole hour or two and not realise because they are such short videos and you get time to understand

By JEMIMAH A

Aug 1, 2022

The best learning experience so far. Im happy i participated because I leant a lot and will definitely not stop learning. Thank you to Google and the Cousera Team! Cheers

By Giovanny M

Jun 29, 2022

ME HA GUSTADO MUCHO EL CURSO, SE LO RECOMIENDO A CUALQUIER PERSONA INTERESADO EN EL MUNDO DE LAS IT PARA QUE INICIE Y APRENDA LOS FUNDAMENTOS PARA SER UN BUEN PROFESIONAL

By Kristen G

Feb 22, 2022

Very informative. I really enjoyed this course. The interactive parts are fun and feel like I learned a lot. I do not have ANY background around this information. Thanks!