- Networking/Cybersecurity Essentials
- IT Fundamentals
- Hardware/Software Setup
- Technical Support
- Cloud Computing
- IT Service Management (ITSM)
- Troubleshooting
- IT Career
- Software Development Process
- database management
- Software Application Development
- Computer Programming
IBM 기술 지원 전문 자격증
Launch your rewarding new career in tech. This program will prepare you with job-ready skills valued by employers in as little as 3 months. No degree or prior experience needed to get started.
제공자:

배울 내용
Develop key knowledge and up-to-date skills for a rewarding career in IT and Technical Support
Learn in-demand hardware and software skills that help users select, install and configure their devices, operating systems and applications
Build essential computer networking, cybersecurity, and cloud computing skills that IT Support and Helpdesk specialists need to be successful
Practice customer service and troubleshooting skills through hands-on labs, demos and interactive exercises to become job-ready
귀하가 습득할 기술
이 전문 자격증 정보
응용 학습 프로젝트
The IBM Technical Support Professional Certificate provides more than 70 hours of instructional videos and engaging hands-on interactive exercises, labs, projects and practice tests. This program is designed to provide you with the in-demand skills to start and advance your technology career.
Skills you’ll gain through labs and projects include hardware & mobile device setup, software configuration, Windows/Linux usage, GUI & command line, troubleshooting procedures, IT helpdesk & ticketing systems, customer service & tech support best practices, network & wifi setup, cloud computing & cybersecurity fundamentals, and more.
In the final capstone course, you will apply your knowledge and skills to real-world case studies, and upon completion, will be able to confidently demonstrate your skills to prospective employers.
Course staff and teaching assistants are available throughout the program to support your success.
This program is designed for those wanting to start a new career or switch to a career in IT, and does not require any prior experience or degree.
This program is designed for those wanting to start a new career or switch to a career in IT, and does not require any prior experience or degree.
전문 자격증이란 무엇인가요?
기술을 쌓아서 실무에 대비
새로운 분야에서 커리어를 찾고 있거나 현재 커리어에 변화를 주고 싶다면, Coursera의 전문 자격증을 취득하여 준비된 인재로 거듭날 수 있습니다. 가장 편리한 시간과 장소에서 나에게 맞는 속도로 배워보세요. 지금 바로 등록하고 7일 무료 평가판을 통해 새로운 진로를 탐색해보세요. 언제든지 학습을 일시 중지하거나 구독을 종료할 수 있습니다.
실습 프로젝트
실습 프로젝트에서 기술을 적용해보고, 미래 고용주에게 실무적으로 준비된 인재임을 보여주는 포트폴리오를 만들어보세요. 자격증을 취득하려면 프로젝트를 성공적으로 완료해야 합니다.
경력 자격 증명 취득
프로그램의 모든 강좌를 완료하면 전문가 네트워크에서 공유할 수 있는 자격증을 얻게 되며, 새로운 커리어를 시작하는 데 도움이 되는 커리어 지원 리소스에 액세스할 수 있게 됩니다. 많은 전문 자격증은 해당 전문 자격증의 자격 증명을 인정해주는 채용 파트너가 있거나, 자격증 시험을 준비하는 데 도움이 됩니다. 해당하는 경우 개별 전문 자격증 페이지에서 자세한 내용을 알아볼 수 있습니다.

이 전문 자격증에는 7개의 강좌가 있습니다.
Introduction to Hardware and Operating Systems
If you're ready to enter the world of Information Technology (IT), you need job-ready skills. This course enables you to develop the skills to work with computer hardware and operating systems, and is your first step to prepare for all types of tech related careers that require IT Fundamental skills.
Introduction to Software, Programming, and Databases
There are many types of software and understanding software can be overwhelming. This course aims to help you understand more about the types of software and how to manage software from an information technology (IT) perspective. This course will help you understand the basics of software, cloud computing, web browsers, development and concepts of software, programming languages, and database fundamentals.
Introduction to Networking and Storage
Gain skills that keep users connected. Learn how to diagnose and repair basic networking and security problems.
Introduction to Cybersecurity Essentials
Build key skills needed to recognize common security threats and risks. Discover the characteristics of cyber-attacks and learn how organizations employ best practices to guard against them.
제공자:

IBM
IBM is the global leader in business transformation through an open hybrid cloud platform and AI, serving clients in more than 170 countries around the world. Today 47 of the Fortune 50 Companies rely on the IBM Cloud to run their business, and IBM Watson enterprise AI is hard at work in more than 30,000 engagements. IBM is also one of the world’s most vital corporate research organizations, with 28 consecutive years of patent leadership. Above all, guided by principles for trust and transparency and support for a more inclusive society, IBM is committed to being a responsible technology innovator and a force for good in the world.
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하나의 강좌에만 등록할 수 있나요?
이 강좌는 100% 온라인으로 진행되나요? 직접 참석해야 하는 수업이 있나요?
Who is this program for?
What background knowledge is necessary?
What jobs does this certificate prepare me for?
What makes this program different?
Can I enroll in just one course?
How much time does this program take?
Do I have to take the courses in order?
What kinds of companies hire for IT support?
What job hunting assistance is available?
What kind of a background do I need? Do I need a tech background to start?
What if I need help?
How long do I have to finish?
궁금한 점이 더 있으신가요? 학습자 도움말 센터를 방문해 보세요.