Create a Customer Service Survey in Microsoft Forms

제공자:
Coursera Project Network
학습자는 이 안내 프로젝트에서 다음을 수행하게 됩니다.

Prepare to create your customer service survey in Microsoft Forms.

Create basic and advanced question types.

Finalize, send, and interpret the survey.

Clock1.5 hours
Beginner초급
Cloud다운로드 필요 없음
Video분할 화면 동영상
Comment Dots영어
Laptop데스크톱 전용

Customer service surveys are often used by businesses to gain insights into how their customers perceive their business, service, or product. Microsoft Forms is a free online program that offers all of the tools needed to create and disseminate professional, high-quality surveys. Customer Service Surveys can be sent out to an audience in numerous ways, and the responses can be invaluable resources to business owners and managers to make important business decisions. Learners in this guided project will learn how to prepare for creating a customer service survey by outlining goals and an audience. Then, they will learn how to create all of the basic and advanced question types offered by Microsoft Forms to gather a variety of information from customers. Learners will then discover how to finalize and send the survey, and finally how to interpret the responses they receive.

개발할 기술

  • Marketing
  • Customer Experience
  • Market Research
  • Customer Satisfaction
  • User Research

단계별 학습

작업 영역이 있는 분할 화면으로 재생되는 동영상에서 강사는 다음을 단계별로 안내합니다.

  1. Prepare to Create a Survey in Forms

  2. Create Basic Question Types: Choice, Type, Rating, Date

  3. Create Advanced Question Types: Ranking, Likert, Net Promoter Score

  4. Finalize and Send the Survey

  5. Interpret Survey Responses

안내형 프로젝트 진행 방식

작업 영역은 브라우저에 바로 로드되는 클라우드 데스크톱으로, 다운로드할 필요가 없습니다.

분할 화면 동영상에서 강사가 프로젝트를 단계별로 안내해 줍니다.

자주 묻는 질문

자주 묻는 질문

궁금한 점이 더 있으신가요? 학습자 도움말 센터를 방문해 보세요.