A Professional Certificate program is a series of online courses that help you become job-ready. Some Professional Certificates prepare you to launch a career in a specific field like IT support, while others help you to pass an industry certification exam. To begin, enroll in the program or choose a single course you'd like to start with. When you subscribe to a course that is part of a Professional Certificate program, you’re automatically enrolled in the full program. It’s okay to complete just one course — you can pause your learning or end your subscription at any time. Visit your learner dashboard to manage your course enrollments and track your progress.
When you finish all of your courses, you'll receive a shareable electronic Certificate that you can add to your resume and LinkedIn.
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하나의 강좌에만 등록할 수 있나요?
네! 시작하려면 관심 있는 강좌 카드를 클릭하여 등록합니다. 강좌를 등록하고 완료하면 공유할 수 있는 수료증을 얻거나 강좌를 청강하여 강좌 자료를 무료로 볼 수 있습니다. 수료 과정에 있는 강좌를 구독하면, 자동으로 전체 수료 과정을 구독하게 됩니다. 학습자 대시보드에서 진행 사항을 추적할 수 있습니다.
이 강좌는 100% 온라인으로 진행되나요? 직접 참석해야 하는 수업이 있나요?
이 강좌는 100% 온라인으로 진행되므로 강의실에 직접 참석할 필요가 없습니다. 웹 또는 모바일 장치를 통해 언제 어디서든 강의, 읽기 자료, 과제에 접근할 수 있습니다.
What is IT support?
Companies rely on technology everyday, but sometimes that technology fails us. Computers break, systems fail, phones die; and when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way.
Why did Google create this program?
Google has long faced an issue that many other companies also contend with -- we had open IT Support roles, and not enough qualified candidates to fill them. So, a few years ago we began working with a non-profit organization to build out trainings and pathways to roles in technical support at Google. We learned that not only is IT support a highly teachable field, but that we could teach someone completely new to the industry the IT fundamentals in about 8-12 months. So, we decided to build an IT training program on Coursera, created entirely by Googlers who are expert in IT support, so that this training could be available to everyone.
What background knowledge is necessary?
None! Whether you’re completely new to the field or have had some exposure to IT, this is the right program for you. If you’re already familiar with the subject matter, you can skip directly to the graded assessments.
Do I need to take the courses in a specific order?
We highly recommend taking the courses in the order presented, as the content builds on information from earlier lessons.
What will I be able to do upon completing the professional certificate?
This program is designed to prepare you for an entry-level role in IT Support, whether that’s doing in-person or remote work, at a small company or a large enterprise organization. Upon completion of the certificate, you will have the option to share your information with top employers hiring entry-level IT professionals, like Cognizant, GE Digital, H&R Block, Hulu, JM Smucker, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, UPMC, Veterans United Home Loans, Walmart and their companies: Allswell, Bonobos, Hayneedle, Jet, Modcloth, Moosejaw, Sam’s Club, Shoes.com, Store No. 8, Vudu and of course, Google.
What kind of companies hire IT Support professionals?
Nearly every company whose employees use computers has a need for IT Support professionals. The majority of IT support positions do not require a college degree, but they do require prior experience. This certificate will give learners the training and experience they need to get a job in tech. In the US alone, jobs in this field are projected to grow 10% between 2016 and 2026 -- faster than the average of all other occupations (https://www.bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm).
What is unique about this program?
The IT Support Professional Certificate is a first-of-its kind program with highly interactive content, like hands-on labs and widgets, exclusively developed by Google. For those who successfully complete the program, you’ll have a direct route to get your info into the hands of top employers.
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