Google
Google IT Support Professional Certificate
Google

Google IT Support Professional Certificate

This is your path to a career in IT. In this program, you’ll learn in-demand skills that will have you job-ready in less than 6 months. No degree or experience required.

Taught in English

Google Career Certificates

Top Instructor

1,452,448 already enrolled

Included with Coursera Plus

Professional Certificate - 5 course series

Earn a career credential that demonstrates your expertise

4.8

(171,350 reviews)

Beginner level

Recommended experience

6 months at 10 hours a week
Flexible schedule
Learn at your own pace
Earn degree credit

What you'll learn

  • Gain skills required to succeed in an entry-level IT job

  • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

  • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

  • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

Details to know

Shareable certificate

Add to your LinkedIn profile

Industry certification

Professional Certificate - 5 course series

Earn a career credential that demonstrates your expertise

4.8

(171,350 reviews)

Beginner level

Recommended experience

6 months at 10 hours a week
Flexible schedule
Learn at your own pace
Earn degree credit

See how employees at top companies are mastering in-demand skills

Placeholder

Prepare for a career in IT Support

  • Receive professional-level training from Google
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Google
  • Qualify for in-demand job titles: IT Specialist, Tech Support Specialist, IT Support Specialist
Placeholder
$56,000+
median U.S. salary for IT Support
¹
503,000+
U.S. job openings in IT Support
¹
75%
of certificate graduates report positive career outcome
²

Get exclusive access to career resources upon completion

  • Resume review

    Improve your resume and LinkedIn with personalized feedback

  • Interview prep

    Practice your skills with interactive tools and mock interviews

  • Career support

    Plan your career move with Coursera’s job search guide

Connect with 150+ U.S. hiring organizations in Google’s Employer Consortium

  • Placeholder
  • Placeholder
  • Placeholder
  • Placeholder
  • Placeholder

¹Lightcast™ US Job Postings (median U.S. salary with 0-5 years experience), Jan. 1, 2022 - Dec. 31, 2022). ²Positive career outcome (e.g., new job, promotion, or raise) within six months of completion. Based on program graduate survey, United States 2022.

Placeholder

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

Placeholder

Professional Certificate - 5 course series

Technical Support Fundamentals

Course 121 hours4.8 (148,459 ratings)

What you'll learn

Skills you'll gain

Category: Cybersecurity
Category: Wireless Security
Category: Cryptography
Category: Network Security

The Bits and Bytes of Computer Networking

Course 227 hours4.7 (47,453 ratings)

What you'll learn

Skills you'll gain

Category: Powershell
Category: Linux File Systems
Category: Command-Line Interface
Category: Linux

Operating Systems and You: Becoming a Power User

Course 333 hours4.7 (27,071 ratings)

What you'll learn

Skills you'll gain

Category: Binary Code
Category: Customer Support
Category: Linux
Category: Troubleshooting

System Administration and IT Infrastructure Services

Course 425 hours4.7 (24,284 ratings)

What you'll learn

Skills you'll gain

Category: Domain Name System (DNS)
Category: Ipv4
Category: Network Model
Category: Troubleshooting

IT Security: Defense against the digital dark arts

Course 531 hours4.8 (21,680 ratings)

What you'll learn

Skills you'll gain

Category: Directory Service
Category: Lightweight Directory Access Protocol (LDAP)
Category: Backup

Instructor

Google Career Certificates

Top Instructor

Google
323 Courses9,023,200 learners

Offered by

Google

Why people choose Coursera for their career

New to Support and Operations? Start here.

Placeholder

Open new doors with Coursera Plus

Unlimited access to 7,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

Frequently asked questions