If you don’t know where you are going, any road will take you there. One of the most important roles of a manager is to ensure everyone knows the destination. The most effective managers set expectations and assess their employees’ performance against those expectations, and take a coaching approach to helping them get to the destination. That’s exactly what you’ll learn to do in this course!
제공자:
캘리포니아 대학교 데이비스 캠퍼스이 강좌에 대하여
최근 조회 14,688회
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영어
자막: 아랍어, 프랑스어, 포르투갈어 (유럽), 이탈리아어, 베트남어, 독일어, 러시아어, 영어, 스페인어
유연한 마감일
일정에 따라 마감일을 재설정합니다.
공유 가능한 수료증
완료 시 수료증 획득
100% 온라인
지금 바로 시작해 나만의 일정에 따라 학습을 진행하세요.
완료하는 데 약 18시간 필요
영어
자막: 아랍어, 프랑스어, 포르투갈어 (유럽), 이탈리아어, 베트남어, 독일어, 러시아어, 영어, 스페인어
제공자:
캘리포니아 대학교 데이비스 캠퍼스
UC Davis, one of the nation’s top-ranked research universities, is a global leader in agriculture, veterinary medicine, sustainability, environmental and biological sciences, and technology. With four colleges and six professional schools, UC Davis and its students and alumni are known for their academic excellence, meaningful public service and profound international impact.
강의 계획표 - 이 강좌에서 배울 내용
완료하는 데 5시간 필요
Course Overview & Designing Performance Expectations
This module provides an overview of the entire course and then moves into talking about performance expectations. We'll discuss the three primary constructs of performance: process, people, and practice, learn what elements make effective mission and vision statements, and begin talking about creating effective performance expectations for your team members. You will also learn how to define clear expectations for team members and compare expectations and standards.
완료하는 데 5시간 필요
12개 동영상 (총 83분), 5 개의 읽기 자료, 1 개의 테스트
완료하는 데 4시간 필요
Key Performance Indicators and Accountability
We now have a fundamental understanding of drivers and expectations for organizations, teams, and individuals. It's now time to turn to the subject of accountability. We'll begin by discussing key performance indicators or KPIs, how to align KPIs with individual goals and commitments, and end by defining what is meant by accountability along with some strategies to employ when having accountability conversations with employees.
완료하는 데 4시간 필요
7개 동영상 (총 54분), 4 개의 읽기 자료, 1 개의 테스트
완료하는 데 4시간 필요
Diagnosing and Addressing Performance Gaps
In this module you will learn how to detect and resolve performance gaps for members of your teams. You'll learn about a process called "Coaching Algebra," and explore some effective strategies for coaching both skill set and mindset performance gaps.
완료하는 데 4시간 필요
6개 동영상 (총 45분), 1 개의 읽기 자료, 2 개의 테스트
완료하는 데 5시간 필요
Specialization Milestone 1: Define Your Coaching Philosophy
In the final module of this course, you are going to complete your first specialization milestone by defining your own coaching philosophy. This will allow you to reflect on everything you've learned in these first 2 courses and determine, for yourself, your approach to coaching your employees.
완료하는 데 5시간 필요
4개 동영상 (총 19분)
검토
- 5 stars78.84%
- 4 stars17.50%
- 3 stars2.88%
- 2 stars0.38%
- 1 star0.38%
SETTING EXPECTATIONS & ASSESSING PERFORMANCE ISSUES의 최상위 리뷰
LB 제공2018년 6월 8일
Great course allowing the student to develop a real thoughtful coaching philosophy. I look forward to implementing what I've learned with my team. The possibilities are limitless.
MC 제공2021년 9월 26일
Amazing course with great instructor. Topics are discussed in a very relatable manner. Thank you Coursera.
MW 제공2016년 10월 20일
Instructor is very engaging and provides additional learning resources. Content very useful for long-time and new leaders and managers. Great specialization!!!!
PM 제공2018년 12월 9일
Useful theory and practices how to set expectation, work with a team, evaluate the team and mainly improve the team. I would recommend it to all line managers and team leaders.
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